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Internship - Customer Success - French/English

Salary Unpaid

Are you a good problem-solver, quick learner, interested in technology, and French speaker? We’re looking for a caring, motivated, and self-starting person to learn with our Customer Success team in Malmö! ⭐️

In this role you will assist our Customer Success Manager for the French market, interact directly with our users, but also handle your own portfolio and develop your strategies to do so.

We are looking for a minimum duration of 4 months, with a flexible starting date, preferably early 2023.


What will I be doing? 🤓

  • Works one-on-one with existing users to build a strong relationship and improve client retention and sales growth

  • Onboarding new customers with necessary product training. Effectively solve customer inquiries via phone, email, using a CRM tool

  • Identify property manager/owner needs and help them understand our product value or assist them to use specific features

  • Analyse data and provide feedback to improve the platform and our services

  • Identify, document, and follow up with different teams in the company

  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and product features

  • Collaborate with other team members to solve customer issues and be a resourceful help for our team-members.


What is a must for this internship? ✅

  • Be a native French speaker

  • Strong english skills (oral and written)

  • Strong organisational, analytical, written, and verbal communication skills

  • Excellent problem-solving skills, multi-tasking, and time management skills

  • Ability to work under pressure and handle surprises

  • Excellent listening and presentation abilities

  • Strong verbal and written communication skills

 

What is nice to bring? 🤞

  • A desire to help people and improve customer experience

  • Experience working in the hospitality/travel industries

  • Self-motivated and autonomous 

  • Comfortable using web-based softwares

  • Basic use of spreadsheets

  • Any extra languages


What else? 🎁

As per Swedish regulations, this internship is unpaid. But we have some great extras:

  • Flexible working time and hybrid/remote work policy

  • Monthly Skåne region transportation card

  • Exciting office events (afterworks, events, Friday breakfast, etc)

 

If the internship is successful, this can lead to a position 🚀 

We are looking forward to hearing from you! 


Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 7 benefits

Working at
Your.Rentals

Your.Rentals is the first performance-based SaaS for alternative accommodation property managers (vacation rentals, apartment rentals, b&b’s etc). With more than 24,000 registered users and distribution with leading sites such as Airbnb, Booking.com, HomeAway and TripAdvisor, the company is on a strong growth curve. At Your.Rentals, you’ll have ownership and freedom within your area of expertise, in an environment where great ideas are quickly implemented into the product and our processes.

Read more about Your.Rentals

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