Are you a good problem-solver, quick learner, interested in technology, and French speaker? We’re looking for a caring, motivated, and self-starting person to learn with our Customer Success team in Malmö! ⭐️

In this role you will assist our Customer Success Manager for the French market, interact directly with our users, but also handle your own portfolio and develop your strategies to do so.

We are looking for a minimum duration of 4 months, with a flexible starting date, preferably early 2023.

What will I be doing? 🤓

• Works one-on-one with existing users to build a strong relationship and improve client retention and sales growth

• Onboarding new customers with necessary product training. Effectively solve customer inquiries via phone, email, using a CRM tool

• Identify property manager/owner needs and help them understand our product value or assist them to use specific features

• Analyse data and provide feedback to improve the platform and our services

• Identify, document, and follow up with different teams in the company

• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and product features

• Collaborate with other team members to solve customer issues and be a resourceful help for our team-members.

  
  

What is a must for this internship? ✅

• Be a native French speaker

• Strong english skills (oral and written)

• Strong organisational, analytical, written, and verbal communication skills

• Excellent problem-solving skills, multi-tasking, and time management skills

• Ability to work under pressure and handle surprises

• Excellent listening and presentation abilities

• Strong verbal and written communication skills

What is nice to bring? 🤞

• A desire to help people and improve customer experience

• Experience working in the hospitality/travel industries

• Self-motivated and autonomous 

• Comfortable using web-based softwares

• Basic use of spreadsheets

• Any extra languages

  
  

What else? 🎁

As per Swedish regulations, this internship is unpaid. But we have some great extras:

• Flexible working time and hybrid/remote work policy

• Monthly Skåne region transportation card

• Exciting office events (afterworks, events, Friday breakfast, etc)

If the internship is successful, this can lead to a position 🚀 

We are looking forward to hearing from you!