Do you want to be an important part of our growth story in Austria while promoting sustainable mobility by helping Austrian people share cars? We launched GoMore Austria in April 2022 and our goal is to become the leading Carsharing provider in Austria. GoMore already helps more than 3 million members share cars in Denmark, Sweden, Spain, Finland, Switzerland and Austria.

You will be team member number five in our Austrian Team and you will fill the first full-time position . Your wide-ranging responsibilities will include responsibility for our customer service and our insurance operations, with the opportunity to actively participate in other areas such as marketing and business development. You will report to Paul Stegmüller, who is responsible for the Austria market. At the moment the Austrian Team is based in Copenhagen but the plan is to relocate to Vienna in Q4 2023. 

You will thrive in this role if:

• You are truly motivated to help all kinds of people with all kinds of issues 

• You are a good listener and mediator  

• You are solution oriented and able to work structured 

• You are able to stay cool and calm in any situation 

• You can work independently, but also as a team player

• You enjoy a social and high pace work culture  

• You are fluent in both German and English as well as solid written skills in both languages

As a Customer Care Associate your responsibilities will be: 

•  Day-to-day customer service: managing inbound and outbound contacts with new and potential users and building lasting customer relationships with our members.

•  Insurance Processes: You will make sure that our insurance processes will run smoothly and you will work with our insurance partner to ensure carsharing remains safe.

• Customer Service Tools and Procedures: you will be responsible for ensuring that our customer service systems are working well so that we can effectively help our customers. You will also evaluate the performance of our campaigns. 

• You will be responsible for our other platforms such as Google Reviews and Trustpilot

• To handle enquiries from our members on both phone, e-mail, chat and SoMe channels.

• To process various cases between different parties.

• To play an important part in our team by supporting the development of our Customer Care function, processes, and tools.

What’s in it for you?:

• We offer a flexible workplace

• Great atmosphere and a strong community among the GoMore people across countries

• An important role in building up our Austrian business

• Lunch, tasteful coffee, fruit & snacks 

• Amazing parties and fun Friday bars

• Employee discount deals  

• Running club

Seize your opportunity! If you would like to join us in shaping the success of GoMore Austria.

We are looking forward to your application.

Start date: asap or upon agreement