User Experience- Customer Success

Salary Competitive
Equity To be negotiated

Who we are

Our company is building fleets of mobile robots to automate transportation of goods within supermarkets. Our robots help the staff with their daily jobs of filling orders, going to shelves to collect products, and bringing them to the final customers.

* This is a full-time position, starting in March 2023. Salary and warrants to be negotiated based on experience.


Responsibilities

As the person responsible for user experience and customer success at our company you will be responsible for ensuring continuous progression of our product towards customer needs. This will require focus on both product (hardware mobile robots, app & website) and customer. 

  • Proactively work with research scientists, designers, engineers and PMs to identify research questions that can yield actionable insights for the team

  • Develop standardized UX metrics and surveys as appropriate for repeated use and comparison over time for various products with the product and UX prototyping team

  • Design quantitative and qualitative user studies to evaluate the usability and efficacy of user experience and interfaces and formulate insights

  • Plan and execute research that collects and analyses objective and subjective measures of next-gen product experiences to inform the direction of interactions and strategies

  • Receive and manage data from user studies

  • Present research results and recommendations to stakeholders, including designers, engineers, program management and executives

  • Identify, promote and share user testing best practices and techniques with the broader organization

  • Collaborate cross-functionally with design, engineering and product development groups

  • A focus on customer satisfaction and recommendations on how to increase customer satisfaction


Skills

  • Master degree in User Experience Research

  • Human Factors

  • Human Computer Interaction

  • Related Design Discipline

  • A diverse toolkit of human factors research and usability methods, and the ability to select, scale, and adapt them to a variety of investigative, information-gathering, and analysis tasks

  • Experienced with qualitative methods for in-context research identifying user needs or conducting post-launch/analogous experience research with the intended user population

  • Skilled at creating, deploying, and processing user surveys

  • Experience analysing large data sets to assist product design and engineering spec evaluations

  • A demonstrated ability to present research findings and recommendations to all levels of stakeholders, including executive management

  • A demonstrated ability to rapidly acquire familiarity with emergent technologies and software algorithms

  • Consumer products experience is a plus


Perks

  • Flexible hours

  • A great international working environment

  • Team-building activities

For more information or questions please contact us at careers@cm-robotics.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 8 benefits

Working at
Coalescent Mobile Robotics

The simple task of moving groceries from a storeroom to a supermarket shelf can keep workers busy for millions of hours every year, and cost millions to supermarkets. Searching for a way to keep that cost down, and to free up time for supermarkets to concentrate on current trends in consumerism, our company has developed an autonomous mobile robot. Our robot will bring goods from the storeroom to the supermarket for stocking autonomously.. Coalescent Mobile Robotics solution, creates time for supermarkets to create growth.

Read more about Coalescent Mobile Robotics

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