The role is based onsite at our Copenhagen hub, or fully remote within UK
We are looking for a talented Customer Success Manager who is a master of driving the success of our great customers in Europe. You will be your customers’ strategic partner and you will help them get started and adopt eloomi using expert product knowledge, operational procedures and a customer focused mindset.
You will be responsible for product implementation and ongoing support operation via eloomi service plans. You will work with customer stakeholders to understand the use cases and success criteria and execute the best possible implementation and support the process.
As a Customer Success Manager you will be responsible for maintaining the overall health of your book of business (assigned accounts), reduce or maintain an acceptable low level of At-Risk Accounts and deliver a retention rate that is greater than the current year’s Budgeted retention rate.
This is not a commercial role and does not involve renewals, up-selling, cross-selling etc - however a quarterly bonus is included based on customer retention. As a Customer Success Manager you will report directly to the Head of Customer Success.
What you will be doing:
You have a natural customer focused mindset, a true problem solver and you deliver best-in-class customer service using a customer-centric approach. You are empathetic, caring and a dedicated professional, that goes the extra mile to help customers grow their businesses and make them more efficient. You have a passion for HR-trends, processes, pains/challenges and how mid-market organization's drive people development, and you can leverage the momentum of this interest and knowledge to constantly develop yourself in the role. You continue developing internal competences and strong relationships cross-functionally and can support sales and customer presentations by preparing key data points, relevant measurement research and product adoption or use case suggestions.
Welcome to eloomi
We are a fast-growing international software company with headquarters in Denmark and office hubs in Germany, Norway, UK, and the USA. We have customers in +30 countries. With only 8 years behind us, we have positioned ourselves as one of the leading recognized suppliers within Learning Management and People Development and US based customers really like eloomi. Yes, we know, we are a cool company.
We’re a unique workplace driven by exceptional people development and successful teamwork. Each employee contributes to building a diverse and positive work culture nurtured by a sharp vision and authentic engagement. By joining eloomi, you will have the opportunity to enhance your skills and focus on your career path. As an agile organization, we aim to empower our employees with great flexibility, transparent management, and inspiring learning.
We love passionate and motivated people (like you!) to help us bring innovative solutions to our customers around the world. And by the way, we constantly work to ensure that eloomi is "the best workplace you ever worked at".
Ready to start an exciting journey at eloomi?
If you have questions about the position, feel free to contact Ioanna Pechlivanidou at firstname.lastname@example.org to learn more. Or drop us your application on careers.eloomi.com and you will hear from us soon!
eloomi is an equal opportunity employer, and we welcome all applicants. eloomi supports workforce diversity, and all applications will be considered equally and against the role profile regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
See more at: www.eloomi.com
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.