Implementation Specialist (French speaker)

Salary Competitive

Excited about SaaS solutions and working with customers? Then this role is for you!

tamigo goes beyond traditional Workforce Management to help our customers achieve their business goals. As an Implementation Specialist, you work directly with our customers, configuring our solution to their needs and providing consulting services and training.

tamigo is a cloud-based workforce management solution which is designed to improve daily operations by making work easier and more transparent for employees and employers, particularly within retail and hospitality. As our new Implementation Specialist, you will have a vital role in introducing our solution to high profile customers in well-known retail brands and hospitality. You will facilitate workshops and guide international customers in how to maximise their performance. You will join an international team of 6 and report to the Head of Implementation in our Copenhagen Headquarters. Our team is closely knit together and prides itself of its engagement and team spirit.

We imagine that you are stakeholder savvy, know how to guide others to a successful implementation in their new software solution, and understand how to support customers in their internal change management. As a de facto external consultant to our customers, you have a sense of urgency and are commercially conscious. You enjoy the opportunity of building and expanding customer relationships, as well as the growth of our business. You will occasionally travel to customers to conduct trainings on-site.


Some of your responsibilities will be:

  • Configuring tamigo for our customers

  • Advise customers on setups and workflows in accordance with their business needs

  • Drive project tasks from start to finish within agreed deadlines

  • Deliver end-user training to our B2B customers in France

  • Produce documentation for handover to Customer Support and facilitate handover meetings

  • Collaborate with colleagues in Customer Support to assist with training, configuration and implementation tasks for existing customers

  • Add value by making customers aware of add-ons and spotting commercial growth opportunities

  • Invoicing customers for consultancy work

  • Estimate tasks and deliver price offers in collaboration with Customer Support and Sales when required

  • Assist with selected presales activities in collaboration with the Sales team

  • Collaborate with Product Development for new feature specifications


You have:

  • Native level French and professional level English

  • A keen interest in implementing IT solutions and becoming a product expert

  • A consulting mindset and the desire to move projects through to completion

  • Passionate about engaging customers, solving problems, and collaborating with team members

  • A proactive mindset and the ability to collaborate with your immediate colleagues and across teams

  • Excellent communication skills

  • Proficiency in written and spoken English

  • Relevant university degree or equivalent


It’s a big plus if you have:

  • Experience from the IT industry, preferably SaaS

  • A proven understanding of our customers’ workflows and business needs

  • Speak an additional European language at a professional level


What’s in it for you?

  • An exciting position in which you can have a significant impact on our success during a period of change and growth

  • As a scale up SaaS company, we value initiative and an entrepreneurial spirit, and we give you latitude to realise both

  • We support your professional growth and emphasise training and development through our Talent Development program from day one

  • A competitive package with pension, private health insurance and 5 extra vacation days

  • A dynamic and international team with 25 different nationalities

  • We prioritise a healthy work-life balance, including health initiatives and flexible work structures

  • A beautiful office next to Østerport station with delicious lunch catered every day

  • Fun social events all year round


About us:

Since 2006, tamigo has been a vital business partner for international enterprises and medium-sized companies, mainly within retail and hospitality. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. More than 200,000 end-users across Europe use tamigo in their daily work.

We offer an attractive career in a fast-growing and international SaaS organisation. Our culture is inclusive and informal, yet highly professional. We’re headquartered in Copenhagen, with offices in 9 different countries serving customers across Europe.


tamigo is an equal opportunity employer, devoted to creating and maintaining an inclusive environment and empowering every employee to do their best. Therefore, we urge you to apply, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability, or any other identity.


How to apply:

Please note that you must have an EU work permit and a clean criminal record to be considered for the position.

Your application should consist of a detailed CV and a motivational letter (both written in English). We will be interviewing on an ongoing basis, so don’t wait!


*Take a sneak peek at the product you will promote! You can book a free trial to our cloud-based Workforce Management Solution on our website. Sign up using ‘Candidate’ as your company name. Get started here We’d love to hear your thoughts on it! 

 

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 14 benefits

Working at
tamigo

Since 2006, tamigo has been a vital business partner for medium-sized companies and international enterprises – mainly within retail and hospitality. Together with our customers, we revolutionise Workforce Management through smart processes, new insights, and unique alignment to improve future performance. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. We offer an attractive career in a fast-growing & international SaaS organisation. Our culture is inclusive and informal, yet highly professional. With headquarters in Copenhagen, we have an international DNA and offices in 9 countries serving customers across all of Europe. Our company language is English. We see borders as opportunities, not obstacles.

Read more about tamigo

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