Customer Success Analyst

Salary Competitive

Are you a person with an analytical mindset? Do you want to grow your career in the fintech sector and be responsible for maintaining great client relationships? Then this opportunity is for you. 

Monthio was started in 2018 and is today a software development company with around 30 employees. Our core product, built on the newest technologies, our best-in-class data analysis and transaction classification is a B2B SaaS service that financial institutions use to automatically get an easy and clear overview of a consumer's financial situation.

 

What you will do

You will contribute to data analysis and help us build smarter financial solutions. In addition you will assist and support our professional customers to solve their daily challenges.


You will be responsible for 

  • Perform business research on the different markets

  • Develop and perform data categorization

  • Guide new colleagues in data categorization (once you have learned it yourself)

  • Perform simple data analysis 

  • Perform product and analytical support

  • Answer questions from clients via mail or phone

  • Do other ad-hoc tasks in collaboration with your team


Who are you?

You have a general interest in analytics and customers. You want to work cross functionally to improve the customer journey. You are good at identifying problems and gather data to be able to perform Statistical Analysis. It is an advantage if you have a university degree in a relevant field and previous experience from the financial sector. 

 

Skills and qualifications

  • Is self-driven and not afraid to be hands-on

  • Is logic or mathematical focused

  • Is structured with the ability to adapt to new situations

  • Thrives with problem-solving

  • Fluent in English and a native speaker of one of the following languages - Norwegian or Finnish

  • Customer oriented


Advantage if you also have

  • Experience or interest in data and technical set-ups (SQL)

  • Relevant university degree & work experience

 

What you can expect from us:

  • The chance to learn about data analysis, technical set-up and customer success

  • Work in an experienced team with deep industry knowledge - we will teach you what you need to know

  • Great office environment in Parken Østerbro

  • We’ll give you space to contribute to our growth journey but also your own

  • Working hours are flexible. It can be both a full-time position but we are also open for a more part-time position.

  • Salary according to qualifications


Additional information

Expected start-date is as soon as possible and we will be doing interviews on an ongoing basis.

For more information or questions please contact us at sah@monthio.com or phone number +45 28 70 55 51

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

See all 11 benefits

Working at
Monthio

Monthio is a fully funded Fintech company working hard to build and launch an innovative financial platform for financial credit services. We are on an ambitious mission to create: "Smarter financial decisions with less effort". Put simply, we want to enable businesses and people to achieve a healthier financial situation with less hassle, saving both time and money. Monthio is on an ambitious mission in the growing industry of Fintech. We are a passionate and skilled team representing multiple age groups, and we have deep industry knowledge. Our experienced management team has strong knowledge within finance, entrepreneurship and software development, and our young team members keeps everyone on their toes. Our office is located in Parken, Østerbro in Copenhagen, Denmark. Here we have our own office with a great view to the Parken Football pitch as well as the green park: "Fælledparken"

Read more about Monthio

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