tamigo goes beyond traditional Workforce Management to help our customers achieve their business goals.
Customer Support is a central function at tamigo. We contribute to the digitalisation of Workforce Management and facilitate process improvements for our customers. Our mission is to respond to customers’ queries in a friendly, professional, and efficient manner, always keeping their business objectives in mind.
In your role as Customer Support Specialist, you use your communication skills, technological knowledge, and stakeholder management abilities to help our customers. You are the product expert our customers turn to when it comes to optimising budget planning, pulling relevant HR reports, or providing data on absence tendencies across departments. In addition, you advise customers on how to best use our product. You will apply the knowledge you have gained back to the organisation in your collaboration with colleagues in sales, implementation, and product development.
As a Customer Support Specialist, you are the face of our product and help customers use tamigo in a way that adds most value to their business. You will be part of a team of 7 international and highly skilled Customer Support Specialists, who support customers in 5 languages across several European markets. You will be a key member of our Danish Customer Support team, assisting customers primarily in retail and hospitality to optimise their operations with tamigo.
With an increasing number of enterprise customers using tamigo, we want to help them use the product more effectively. As a Customer Support Specialist, you must be curious about our customers' businesses and needs, to ensure that you can give relevant responses and add value to the customer. At the same time, you will be part of an effort to broaden tamigo’s offerings to customers.
This is what you’ll do:
It’s a big plus if you have:
What’s in it for you?
*Take a sneak peek at the product you will support! You can book a free trial to our cloud-based Workforce Management Solution on our website. Sign up using ‘Candidate’ as your company name. Get started here We’d love to hear your thoughts on it!
Since 2006, tamigo has been a vital business partner for international enterprises and medium-sized companies, mainly within retail and hospitality. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. More than 200,000 end-users across Europe use tamigo in their daily work.
We offer an attractive career in a fast-growing and international SaaS organisation. Our culture is inclusive and informal, yet highly professional. We’re headquartered in Copenhagen, with offices in 9 different countries serving customers across Europe.
tamigo is an equal opportunity employer, devoted to creating and maintaining an inclusive environment and empowering every employee to do their best. Therefore, we urge you to apply, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability, or any other identity.
How to apply:
Please note that you must have an EU work permit and a clean criminal record to be considered for the position.
Your application should consist of a detailed CV and a motivational letter (both written in English). We will be interviewing on an ongoing basis, so don’t wait!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We take care of you, even when you are old and wrinkly.
Kids are the future, go spend time with them.