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Technical Support Specialist

Salary Competitive

Want to join the #1 marketing data pipeline company and one of Europe’s fastest-growing tech companies? Get kicks out of digging into tech problems and saving customers' days in the process? Awesome! We're looking for a detective like you to join our tech support. 🧑‍💻

We’re looking for a Technical Support Specialist to join our Customer Support team in Helsinki!

🧩 You will make an impact by…

Our products are incredibly powerful tools for our customers in cutting hours of time and manual effort from their reporting and analysis processes. This means, we're actively used around the globe and need people like you to help educate our customers on the usage of our products, track down and catch bugs and unravel the mysteries of technical anomalies.

As our products move to a larger scale and increase in complexity, having experts like you on our team becomes more and more important.

📝 How would you use your skills in your daily work?

  • Getting a ticket for a new technical issue, you'll need your technical and product knowledge as well as logical thinking to start your journey deeper into its origins. What makes software act in this way? How can I check if it's an isolated or a broader issue?

  • You'll need your strong communication skills to both ask insightful questions from the customer and internally from your team members, to help you get started in the right direction, and when needed - have a video call with the customer to dig into the issue together

  • We’d need you to be comfortable with being both a producer and consumer of technical documentation, as we have our own support blog with technical documentation and tutorial articles and we’d love to be an active contributor

💪 This role is for you if you have:

You've been working as a technical support specialist before in a SaaS company. You're no stranger to playing detective when something goes unexpectedly wrong and enjoy the feeling of finding that one thing that made the dominoes collapse one after another. You’ve either studied or worked in the Digital Marketing field.

We hope you have these skills in your toolkit:

  • Excellent customer service skills in English

  • Strong troubleshooting skills to diagnose and resolve basic technical issues

  • Ability to identify technical anomalies and verify with errors found in logs

  • Solid command of Business Intelligence tools, such as Google Data Studio and Tableau

  • Advanced spreadsheet skills with Google Sheets and Microsoft Excel

We’d also love you to have:

  • Basic programming and/or SQL knowledge

  • Understanding of digital marketing concepts and data analytics concepts

  • Knowledge of digital marketing platforms, such as Google Ads, HubSpot and Microsoft Advertising

  • Knowledge of social media networks and social media marketing, such as Facebook Ads, LinkedIn Ads and Twitter Ads

  • Familiarity with any Supermetrics products

What’s in it for you?

The reason people love to work at Supermetrics is that we all work towards the same goal using our own individual strengths. We’re determined to achieve our vision of being the best business data pipeline company in the world.

At Supermetrics, we have unrivaled team spirit and a shared thirst for continuous learning and sharing our knowledge. We take our work seriously - not so much ourselves. We recognize our team as our greatest asset and take good care of our people.

Here’s more info about our culture and benefits!

And in case we haven’t met before, here’s Supermetrics in a nutshell:

It all started from a Google t-shirt...

Supermetrics was founded in 2013 as a result of one data geek’s will to win a Google t-shirt, and we have been profitable and growing ever since!

We build products that are used by 500k people worldwide in small and big companies alike (BBC, Dyson, and WarnerBros, to name a few). Marketers, data analysts, and engineers use Supermetrics to move data from popular marketing platforms (such as Facebook, Google Ads, and HubSpot) to destinations like Google Sheets, Google Data Studio, Excel, various BI tools, and data warehouses.

We are a diverse community of curious minds excited to build the best business data solutions ever. Kindness, humility, openness, and dedication to our respective crafts are our most prevalent traits.

Does this sound like your next adventure? Apply now! We'll fill the role as soon as we find the right person.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 18 benefits

Working at
Supermetrics

Join us on our mission to make data analysis simpler, more productive and more connected. Supermetrics is a frontrunner in data integration technology, with about 15% of global advertising spend reported through our products. Our technology helps over 17,000 businesses like Shopify, HubSpot, and Nestlé streamline their marketing data and focus on insights. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 50M€ in annual recurring revenue. We're a team of 330+ growth-minded people from diverse backgrounds. Together, we make a resourceful, inclusive, and collaborative team. Supermetrics operates on trust, transparency, and inclusion. While we're action-oriented and work hard to reach our goals, we value a healthy work-life balance and a laid-back workplace atmosphere. We're hiring for a diverse, competent, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

Read more about Supermetrics

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