Customer Success Manager

Salary Competitive

Alexis - the helper of People

Alexis is a People Operations & Analytics Platform, founded in Sweden by HR- and Tech entrepreneurs, and today used by some of the best scale-ups in Europe!

Our vision is to become the most loved people platform by employees. Alexis changes the way SMBs deal with their people administration and people processes, by making it effortless, simple, and quick. By doing so, we also enable companies to create a better workplace and an extraordinary employee experience.  

⭐️ About the role

As Customer Success Manager you will be a key person to our customers, ensuring they get a smooth onboarding, that they learn how to use the platform that they get maximum value out of Alexis. That means that you need to be both a specialist in the platform, and also really understand our customer's objectives and needs, being able to offer new solutions and functions when suitable. This also includes some technical know-how and helping set up technical integrations. 

To summarize, you will be responsible for customers in their Alexis journey, going from beginners to confident users, closely monitoring customer health, and making sure they have everything they need. Since Alexis is growing, we are overseeing all processes to make them as optimal as possible, meaning you have the chance to have a great impact on how we operate day to day. 

You will work in tight collaboration with the rest of the Customer Success & Support team, but also the Sales team, which will hand over new customers once they are ready. You might encompass more cross-functional collaboration as we continue to grow. We're an ambitious group of people that loves to share, learn and grow together.

👉 About you

Knowledge & Skills

  • Previous experience from supportive customer roles in a B2B SaaS. If you have experience working in the HR Tech or Fintech industry, it's a plus. 
  • Comfortable and experienced working with integrations in any capacity or form.
  • Sometimes things can get technical, so experience with common technical terminology is a major plus ("RESTful API", "Single Sign-on", "IdP" are some of the words used by us every day).
  • Fluent in English and Swedish. Don't be shy if you know even more languages, since we are entering new markets, extra languages can be a big plus!

Mindset

  • Excellent communication skills and ability to establish strong relationships with stakeholders.
  • Business-minded with sales qualities combined with those service skills. 
  • Takes ownership and responsibility for contribution and impact on the business, company, and people - we are in this together. 
  • Receptive and open to change, willing to learn and grow from the experience. 
     

      💪 About what you get

      At Alexis you will get an inclusive and open-minded workplace with coworkers across the world. We promise to provide high autonomy, fantastic people and development opportunities. We are a diverse group of people, and we embrace an open and transparent workplace.

      We believe in our people, and rather than focusing on control, we focus on development and results. We do have some shared beliefs to create a trustful, sharing and learning culture. We are all about flexibility, whether you want to work from your couch at home or sit with your colleagues. We practice a mix of remote and hybrid remote depending on role and function. Our office in Stockholm is located at Münchenbryggeriet on Södermalm, 5 min from subway station Mariatorget. 

      We will hook you up with the latest tech gear, a competitive salary, flexible working hours and location, occupational pension, a generous amount of vacation days, wellness & health allowance and other nice stuff. But most important - let’s grow together!

      🤝 The hiring process 

      The hiring process is a two-way street. It's just as important that you get a chance to know us better, as it is that we get to know you. We're building a diverse team whose skills balance and complement one another.

      Let us know if you’re interested, apply directly with your phone without a resume if you wish. You can link to your LinkedIn page or similar.

      The recruitment process will typically include about three to four interviews and psychometric tests to get to know you as a person and get an understanding of your experience and skill set.

      We look forward to hearing from you! 

      Perks and benefits

      This job comes with several perks and benefits

      Free coffee / tea
      Free coffee / tea

      Get your caffeine fix to get you started and keep you going.

      Near public transit
      Near public transit

      Easy access and treehugger friendly workplace.

      Social gatherings
      Social gatherings

      Social gatherings and games; hang out with your colleagues.

      Maternity / paternity leave
      Maternity / paternity leave

      Kids are the future, go spend time with them.

      New tech gear
      New tech gear

      Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

      Remote work allowed
      Remote work allowed

      You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

      See all 9 benefits

      Working at
      AlexisHR

      AlexisHR is a quickly growing tech company founded in Sweden. We create HR technology to help companies build thriving and growing teams, empower a data-driven approach to decision making and create a better workplace. To grow a business it's essential to know your team inside and out. To collect relevant data is a good start but what happens thereafter? We build a smart platform that actually helps analyzing that data, using smart algorithms and artificial intelligence to make sense of any information - connecting people and technology. But building a powerful platform doesn't mean it's supposed to be expensive, complex or difficult to handle! To us it's very important that things look nice and are easy to use and offer lots of opportunities for growth. So join us on our mission to get better together!

      Read more about AlexisHR

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