There is clearly more to a job than “where do I sit” - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!
We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees. Happiness, trust, and ambition are in everything we do - teamwork is based on honesty and friendship, and we always love making new friends. Join a rocket ride at the “happiest company in the world”.
Our mission at Goodiebox is to make the world just a little happier (big words we know) but we believe we can do it starting with our fantastic members and that is where YOU come in! We are looking for a danish-speaking Happiness Hero to join our team in Copenhagen to bring happy faces to the wonderful people throughout Denmark.
Full time position
Responsible for communication with our members through social media, phone, email, and chat.
Assist in the development of new and creative initiatives to better build member relationships.
Answer member questions regarding member accounts, order details, cancellations, products, and general Goodiebox inquiries.
Be proactive in member communication to provide the best service needed.
Ensure system requests are done swiftly and with accuracy.
Daily contact with our warehouse about mistakes and make sure these will be fixed.
Daily contact with our technical team about technical issues/improvements.
Assist in reporting in collaboration with the Team Lead.
You live in Copenhagen
Native danish speaker
You maintain a positive, empathetic, and professional attitude toward our members
Extraordinary understanding for creating “wow” for our members
A deeply rooted desire to provide the world best customer service
Good experience with customer service, but ready to be challenged on everything you have learned before
Lots of energy, drive - even in busy periods
Good adaptability and ready to acquire new knowledge
Proactive & detail-oriented
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.