Customer Success Manager

Salary Competitive

Wa-zap?

Zaplify is a Swedish SaaS company, the Nordic region's fastest growing sales platform that helps 150+ sales organizations to increase and streamline their sales through AI and Automations. We are today a Team of 25 people located in Stockholm, Lund and Gdansk.

To be able to help our clients get even more value from our product, we are now looking for our next star - a Customer Success Manager; a role where you will be responsible for discovering, designing and implementing everything that has to do with ensuring customer success.


The role

In your role, you will create and strengthen customer relationships, and be responsible for helping new and existing customers to use Zaplify in the most value-creating way possible. The role also include continuously training customers in the tool and thereby ensuring that they discover how they can utilize it to better their results. As a Customer Success Manager you have the ear closest to the customers which makes collaborations with the different teams at Zaplify an important part of you role.

At Zaplify, your role and contribution will be an incredibly important part of the ongoing expansion and we are therefore looking for you who are passionate about building relationships, and who with a service-oriented mindset want to be involved and drive an exciting growth journey at Zaplify forward.


Main tasks and responsibilities

  • Onboarding and training new customers

  • Maintain close cooperation with other employees such as sales and product teams 

  • Be available and advise customers on questions and support matters and actively follow up 

  • Upsell and extend contracts of existing customers 

  • Process development: together with the CS team, develop processes and strategies for further work with Customer Success Management and development to be able to scale operations


What we offer

  • Fixed + variable salary 

  • Stock options (after probationary period)

  • Five weeks of vacation

  • Wellness allowance


About you

To succeed in this role, you need: 

  • A great analytical mind, love to integrate with people and take great personal responsibility 

  • To thrive in environments where a lot is going on and you also look forward to the opportunity to, together with a dedicated small team, be involved in scaling up the entire business 

  • At least 1-2 years of experience in customer relationships (Customer Success, Account Manager, Operations & Support Manager or equivalent) 

  • Strong interest in sales and tech Be analytical, organized and solution-oriented

  • Self-propelled and initiative-taking 

  • Educational and communicative in your nature


Next steps

Do you want to be in an environment where everyone challenges you to be the best version of yourself? Get in touch. Ps. We encourage female applicants.

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Be Zappier, join Zaplify.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 11 benefits

Working at
Zaplify

For everyone and anyone who wants to create great value, and become the best version of themselves. We're a Swedish founded startup for talented people, searching for their next great experience. Our culture is circling around making every employee, intern and consultant, become the best version of themselves. After all, that is what we do for our customers, everyday. Zaplify is the tool for finding the most relevant people, enrich profiles with insightful data and reach out to B2B contacts in a social & personal, yet effective way. Streamlining customer & talent acquisition. Making warm leads easy. If you want to challenge old, traditional structures, create great value and become the best version of yourself, you belong with Zaplify.

Read more about Zaplify

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