Head of Customer Support (Maternity Cover)

Salary Competitive

Are you a strategic and sales minded leader, who understands the business value of customer interactions and enjoys aiding others to great performance? Then this is the job for you!

Our Head of Customer Support is going on maternity leave, and we are looking for someone to lead the Customer Support department in Copenhagen during her absence.

As the acting Head of Customer Support, you will lead a team of international and highly skilled Customer Support Specialists, who serve our customers across Europe. From a strategic standpoint, you bring ‘big picture’ thinking to the team, and you are always looking for ways to improve the service we provide to our customers as well as the efficiency with which we provide it. On a day-to-day basis, you are in charge of ensuring that daily operations run smoothly and that our customers are given relevant responses in a friendly, professional, and efficient manner. You are also in charge of bringing relevant KPIs to the team as well as the entire management team.

The aim of Customer Support in tamigo is to advise our customers on the best way to achieve their business goals with the solution. With an increasing number of enterprise customers using tamigo, our Customer Support team is dealing with more complex questions, and there is a greater need for us to improve our understanding of our customers' businesses and needs. Due to this increasing complexity, your role as acting Head of Customer Support will place a strong emphasis on team development, simplification of the customer experience, including communication, and increased revenue focus. You will also work closely with other departments to ensure that our customers' interactions with tamigo are as simple and effortless as possible, and especially involve the consulting team for relevant tasks.

What you will do:

  • Lead a team of 7 international Customer Support Specialists, who support customers in 5 languages across several European markets
  • Represent Customer Support in the Management team
  • Create and implement new initiatives to improve support quality and to strengthen and maintain customer relationships
  • Be responsible for recruiting, onboarding, training, and coaching team members
  • Gather, analyse, interpret, and share Customer Support data to identify requirements and information that can be used to improve the Customer Support experience
  • Optimise workflows and streamline processes to support the Customer Support Specialists in performing their tasks as efficiently as possible
  • Collaborate closely with our consulting team to help them provide training or consulting to customers in need for it
  • Promote communication and knowledge transfer among Customer Support Specialists across the different languages and markets
  • Collaborate with the Sales department on product presentations for online customers
  • Ensure that the Customer Support experience matches the overall strategy of tamigo
  • Provide cross-organisational customer intelligence
  • Handle administrative tasks related to employee absence, etc. and ensure that support is staffed during business hours

You bring with you:

  • A strong desire to give customers a better and more efficient experience when they require information about our solution and what it can do
  • The ability to lead, as well as a genuine interest in people development. You’re someone who takes satisfaction in the success and growth of your team
  • A passion for delivering effortless customer support to our customers
  • The combination of creative thinking, highly developed communication capabilities, and business acumen
  • International work experience in the B2B area, with at least 3 years of experience in a leadership position, preferably in a SaaS or IT company
  • Master’s degree in a relevant field
  • Proficiency in written and spoken English
  • A deep understanding of customers’ workflows and business needs
  • The drive to collaborate effectively across departments and functions

What’s in it for you?

  • An exciting leadership position in which you can have a significant impact on our success during a period of change and growth
  • As a scale up SaaS company, we value initiative and an entrepreneurial spirit, and we give you latitude to realise both
  • We prioritise a healthy work-life balance, including health initiatives and flexible work structures
  • Our team is dynamic and international with more than 25 different nationalities
  • A beautiful office next to Østerport station with delicious lunch catered every day
  • Fun social events all year round
  • A hybrid workplace

About us:

Since 2006, tamigo has been a vital business partner for international enterprises and medium-sized companies, mainly within retail and hospitality. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. More than 200,000 end-users across Europe use tamigo in their daily work.

We offer an attractive career in a fast-growing and international SaaS organisation. Our culture is inclusive and informal, yet highly professional. We’re headquartered in Copenhagen, with offices in 9 different countries serving customers across Europe.

tamigo is an equal opportunity employer, devoted to creating and maintaining an inclusive environment and empowering every employee to do their best. Therefore, we urge you to apply, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability, or any other identity.

How to apply:

Please note that you must have an EU work permit and a clean criminal record to be considered for the position.

Your application should consist of a detailed CV and a motivational letter (both written in English). We will be interviewing on an ongoing basis, so don’t wait!

*Take a sneak peek at the product you will support! You can book a free trial to our cloud-based Workforce Management Solution on our website. Sign up using ‘Candidate’ as your company name. Get started here! We’d love to hear your thoughts on it!

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 14 benefits

Working at

Since 2006, tamigo has been a vital business partner for medium-sized companies and international enterprises – mainly within retail and hospitality. Together with our customers, we revolutionise Workforce Management through smart processes, new insights, and unique alignment to improve future performance. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. We offer an attractive career in a fast-growing & international SaaS organisation. Our culture is inclusive and informal, yet highly professional. With headquarters in Copenhagen, we have an international DNA and offices in 9 countries serving customers across all of Europe. Our company language is English. We see borders as opportunities, not obstacles.

Read more about tamigo

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