Our Head of Customer Support is going on maternity leave, and we are looking for someone to lead the Customer Support department in Copenhagen during her absence.
As the acting Head of Customer Support, you will lead a team of international and highly skilled Customer Support Specialists, who serve our customers across Europe. From a strategic standpoint, you bring ‘big picture’ thinking to the team, and you are always looking for ways to improve the service we provide to our customers as well as the efficiency with which we provide it. On a day-to-day basis, you are in charge of ensuring that daily operations run smoothly and that our customers are given relevant responses in a friendly, professional, and efficient manner. You are also in charge of bringing relevant KPIs to the team as well as the entire management team.
The aim of Customer Support in tamigo is to advise our customers on the best way to achieve their business goals with the solution. With an increasing number of enterprise customers using tamigo, our Customer Support team is dealing with more complex questions, and there is a greater need for us to improve our understanding of our customers' businesses and needs. Due to this increasing complexity, your role as acting Head of Customer Support will place a strong emphasis on team development, simplification of the customer experience, including communication, and increased revenue focus. You will also work closely with other departments to ensure that our customers' interactions with tamigo are as simple and effortless as possible, and especially involve the consulting team for relevant tasks.
What you will do:
You bring with you:
What’s in it for you?
Since 2006, tamigo has been a vital business partner for international enterprises and medium-sized companies, mainly within retail and hospitality. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. More than 200,000 end-users across Europe use tamigo in their daily work.
We offer an attractive career in a fast-growing and international SaaS organisation. Our culture is inclusive and informal, yet highly professional. We’re headquartered in Copenhagen, with offices in 9 different countries serving customers across Europe.
tamigo is an equal opportunity employer, devoted to creating and maintaining an inclusive environment and empowering every employee to do their best. Therefore, we urge you to apply, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability, or any other identity.
How to apply:
Please note that you must have an EU work permit and a clean criminal record to be considered for the position.
Your application should consist of a detailed CV and a motivational letter (both written in English). We will be interviewing on an ongoing basis, so don’t wait!
*Take a sneak peek at the product you will support! You can book a free trial to our cloud-based Workforce Management Solution on our website. Sign up using ‘Candidate’ as your company name. Get started here! We’d love to hear your thoughts on it!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We take care of you, even when you are old and wrinkly.
Kids are the future, go spend time with them.