Customer Success Manager

Salary Competitive

Do you want to be part of a tight and fast-growing team on a mission to bring AI insights to everyone?

We are looking for a Customer Success Manager to take our customers to the next level with our solution. In short, to give our customers superpowers.

The environment is fast learning and innovative, focusing on constantly learning and continuing, with rapid personal growth.

Come on; you should join us!

 

Who we are

Voxo is a Swedish tech startup that turns conversations into actionable insights through voice technology. We are at the forefront of the AI revolution, with our technology being built with cutting-edge machine learning algorithms.

We analyse conversations, such as phone calls, emails, chats, seminars, lectures, speeches, and debates. We have taken a market-leading position in Sweden while also seeing strong growth in the Nordic countries for 2022.

With the growth of new customers, we are expanding the team rapidly, allowing everyone joining our journey to grow with us.

About the role

As a Customer Success Manager, you are a client's primary contact and are responsible for driving their success with us and our system. At Voxo, customer success is at the core of the business, working closeth both sales and products.

You will be responsible for the whole customer journey and, together with sales, ensure a wow experience for the customer from the first onboarding to becoming a champion of our product. Customer Success also acts as the voice of the clients within the company, driving the client's perspective in the product development process.


Main responsibilities

  • Responsible for the customer
  • Onboarding of new customers - configuring the system, holding training sessions etc.
  • Support customers in their use of the system, and help them with building analytical reports from our system
  • Conduct workshops to educate the customer on how to get more value from our system
  • Create training materials and instructional videos for our customers
  • Gather customer feedback to help drive our product development, being the voice of the customer


Who are you

We are looking for someone who is excellent when communicating with our customers and has an analytical and technical mindset. We believe that you think it's inspiring to work with new technology.

It is a combination of listening to the customer and their needs, understanding our product and how to use it, and supporting the customers on how to use it to fulfil their needs.

Voxo is a fast-paced and changing environment, and we expect you to be the same.

 

We believe you are:

  • Customer-focused, delighted customers are the basis of our business
  • Have excellent communication skills, both verbal and written
  • Solution-oriented and hands-on approach, never afraid to roll up your sleeves
  • Analytical, understand data and how to use it in communication
  • Technical, fast learner of new systems and can spread that knowhow

Preferred background and experience:

  • Experience working in a customer-facing role (could be customer success, customer support, sales etc.)
  • Fluent in Swedish and English. Additional nordic language meritorious
  • Experience working with Saas/digital products
  • University studies within relevant fields (analytics, business, communication, engineering)


What we offer you

Be part of an exciting journey with a friendly but fast-growing team. This journey will bring many opportunities to test new things and develop new skills. The environment is fast and innovative, focusing on constantly learning and continuously improving with rapid personal growth.

While we are a highly ambitious and motivated group, we still find time to have fun and laugh together daily. That culture is the building block for us to succeed and enjoy the workplace simultaneously.

Voxo is located in central Stockholm but also has employees located abroad. We have flexible working hours, and it's up to you how you plan your day. 

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

See all 16 benefits

Working at
Voxo

Voxo is a Swedish tech company specialized in creating insights and data from voice conversations. Voxos client base consists of client from a variety of industries such as energy, finance, legal advisory, pension, public sector, telecom, transportation and Venture Capital. Voxo’s vision is to provide everyone with direct accessibility to critical services without any barriers, no matter where you are, the knowledge you have, or what language you speak. Our strategy is to become the leading provider of voice analytics services in Europe.

Read more about Voxo

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