Customer Success Manager, Customer Team - Remote or in-house - Northern Europe

Salary Competitive

The role

As a Customer Success Manager in the Customer Team you will be taking a leading role in supporting Portchain’s growth by taking end-to-end ownership of our growing based of terminal customers.

You: You will work with our global terminal customers to deliver maximum impact using your skills, the expertise within Portchain, our software and through collaboration with the customers themselves. Your customer success experience and proven track record of delivery will be crucial to your and our success.

Our team: You will be a valued member of our ambitious multinational team with many different nationalities and backgrounds Amongst our varied credentials are a Ph.D. in Mathematical Optimization, a Master of Physics, and a Master of Political Science.

Our software: You will be using our user-centric AI applications that already create operational benefits for shipping companies around the world.

Our customers: You will collaborate with prospective and existing customers at all levels of their respective organizations. You will help these industry leading customers unlock their potential.

At Portchain, the work environment is fast-paced and dynamic, as we are constantly challenging ourselves to deliver leading-edge solutions for our clients. A career at Portchain means working on some of the toughest problems in the shipping industry and challenging the status quo. While we attract top talents based on their desire to solve complex problems, we also believe in a transparent work environment with a healthy work-life balance

Roles and responsibilities

  • Managing our growing customer base and working with multiple external and internal stakeholders to create long lasting impact for our customers:
    • Developing and deploying a successful data driven approach to managing our customer base
    • Developing and maintaining direct customer relationships including senior stakeholders
    • Developing a deep understanding of their needs
    • Supporting users to get the most out of Portchain’s software
    • Helping them realise the desired outcomes (e.g., improved KPIs, improved ways of working)

Requirements

  • 3+ yrs experience in customer success working with B2B SaaS clients
  • Experienced with successfully owning and managing 30+ accounts
  • Ability to use data to understand customer trends and drive interventions
  • Outstanding communication and interpersonal skills
  • Experience with managing senior stakeholders
  • Ability to use technical skills to clarify customer pain points and needs
  • Ability to develop creative and efficient solutions that meet customer needs
  • Strong self-drive, comfortable with ambiguity and rapid changes associated with a fast-growing company
  • Able and willing to travel as required across the world to support our customers
  • Effective collaboration mindset – able to work effectively with multiple external and internal parties


Benefits

The classics

Competitive salary, flexible working environment, kick-ass lunch (If in CPH) and amazing colleagues.

Your growth

There is clearly more to a job than “where do I sit” - It’s about culture, it’s about social connections. It’s about helping each other become productive team members. That is why the Portchain employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Working at
Portchain

Portchain is a Danish startup founded in 2017 by three McKinsey project managers, who believed that the enormous advances in processing power and algorithms could be used to help carrier and terminal planners find optimal solutions to the toughest problems in the shipping industry. Combining simple and intuitive UX design with advanced mathematics and cutting edge web technologies, Portchain unleashes the power of AI to create a step change in operational performance for shipping companies.  Headquartered in Copenhagen, Denmark, Portchain has a diverse team with many different nationalities and backgrounds. What unites us is a common goal: Building user-centric AI applications that create operational benefits for shipping companies around the world.

Read more about Portchain

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