Technician Specialist - Office

Salary Competitive

About the role
As an office-facing Technician Specialist at Budbee, you will work to provide support and service to all employees in the company, which today consists of 480 employees across our offices in 6 countries (Sweden, Denmark, Netherlands, Finland, Belgium & Germany). You will help them with questions and support on topics such as: license management and staff access to our systems, technical equipment such as workstations, printers and conference room setups, troubleshooting basic technical issues, etc.

As you become an important part of the infrastructure of our organization, you will constantly encounter a large variety of challenges of varying degrees of difficulty and character. There is a lot of room for development of your own role and responsibilities as you will be involved in implementing routines, templates, and processes to streamline the onboarding and offboarding of staff. You will be joining a newly established IT department currently consisting of 5 members (2 office-centric, and 3 focussed on our distribution terminals).

What you’ll do

  • Provide service and support for Budbee’s employees via email, Slack and our ticketing system (Freshservice)
  • Help employees with basic troubleshooting such as login problems and system errors
  • Make sure that our employees have the necessary equipment to perform their roles such as a computer, company phone, managing subscriptions and more
  • Help in the offboarding of employees by revoking system access in a timely manner and preparing/resetting their hardware for future employees
  • Act as the bridge between HR and Tech, aiming to automate and streamline interactions between systems owned by both departments

About you
You have worked in a supporting capacity before and feel ready for a new environment where you can create your own routines, processes, and templates. You have a structured approach to working as part of a team and establishing and reviewing workflows and procedures in a collaborative environment.

While the work for this role is entirely internal-facing to support our own employees and hired consultants, customer-facing experience is greatly appreciated.

Desired skills

  • Proven IT Coordinator, IT Support Technician or similar technical-communicative working experience
  • Excellent time management skills and ability to prioritize work during intense periods
  • You are service-minded and a natural people-person with a patient and relaxed attitude for less technical customers
  • Attention to detail and a proactive approach to problem solving
  • Strong organizational and planning skills and a strong coworking mindset
  • Fluent and comfortable in both written and spoken English
  • Available to work from our office in Stockholm, Sweden
  • Previous experience in setting up and maintaining workspace networking infrastructure is a strong plus, as well as experience working with Ubiquiti’s Unifi hardware
  • Experience with remote administration tools, such as Mobile Device Management and Systems Management software suites
  • Previous experience with data security best practices, i.e. ISO 27001:2013 is considered a plus

What can we offer you?

  • Be a contributor to our mission to revolutionize e-commerce with a world-class delivery experience
  • A collaborative and challenging environment with many opportunities to work together on the challenges we face as a dynamic company
  • Be a part of a motivating environment with great drive and a mindset that 'anything is possible'
  • Be a part of the Budbee company culture and our family 💚

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Working at
Budbee

Budbee is a Stockholm based IT-startup within transportation on a global mission. We are tired of bad deliveries and want to make home-delivery and transportation better. We have developed top-of-the-line route optimization algorithms that make the process of delivering goods to people simple and effective. This makes transportation cheaper and enhances the experience for the consumer. Our clients get an affordable premium service that guarantees high customer satisfaction.

Read more about Budbee

company gallery image