⚡️ Customer Success Manager til Hurtigtvoksende Dansk Fintech

Salary Competitive

🎉 Factofly er på en mission om at gøre livet som freelancer som nemt som muligt. Vi vækster hurtigt med vores service, der lader freelancere fakturere deres kunder uden eget CVR nummer. 

🤩 Vi leverer lige nu danmarks bedste kundeservice, men i takt med at vi får flere og flere brugere, har vi brug for en Customer Success Manager til at sørge for at det fortsætter. 

👩‍💻 Du vil træde ind i et lille team, hvor vi forventer at du kan udvikle og definere dit område. Dit primære ansvar vil være at mandsopdække vores brugere og håndtere inbound, samt tage kontakt til brugere, der skal have en hånd med at komme igang.

🎯 I tæt samarbejde med vores CMO vil du derudover arbejde med mid- og bottom funnel aktiviteter for at aktivere og re-engagere brugere, og ikke mindst udvide vores viden om brugerne. Givet størrelsen af vores team, vil der uundgåeligt være opgaver på kryds og tværs af teamet.

❤️ Vi lægger stor vægt på succesen i Customer Success, og en stor del af din rolle bliver også at forstå vores brugere, møde dem hvor de er, og hele tiden være nysgerrig på hvordan vi kan hjælpe dem med at blive en succes i deres egen freelance forretning. Du skal derfor trives lige så godt bag en skærm, som ude blandt vores brugere. 


For at opsummere rollen som Head of Customer Success, vil du:

  • Håndtere inbound fra nye og eksisterende brugere

  • Række ud til inaktive brugere via mail og telefon

  • Definere retningen og tage ejerskab for Customer Success

  • Udarbejde mid- og bottom funnel aktiviteter

  • Indgå i et mindre team, hvor vi har hinandens ryg


👉 Hvem er vi?

🌏 Factofly har kurs mod at dominere det globale freelance admin space, og du vil træde ind i virksomheden på et stadie, hvor tingene går stærkt, og der bliver taget nogle store beslutninger - og dem vil du naturligt være en del af. Vi er lige nu repræsenteret i Danmark, med planer om at gå ind i de første internationale markeder indenfor de næste 12 måneder. 

🤝 Vi er et team af serieiværksættere, freelancere, solopreneurs, sidehustlers og en masse andet. Iværksætteri er noget, der gennemsyrer hele vores kultur, og er en af grundstenene i vores passion for at hjælpe vores brugere. 

📈 Det er derfor vigtigere for os, at du har et mindset præget af nysgerrighed, en sult efter at se kurven gå op, og selv har prøvet at stå på egne ben en gang, end at du kommer med 50 års erfaring og en ready-made plan. 


Vi indkalder til samtaler løbende 🏃‍♀️

For more information or questions please contact us at jeppe@factofly.com

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 14 benefits

Working at
Factofly

Welcome to the freedom economy 🎉 🔥 What are we doing? At Factofly we are enabling freelancers to say goodbye to administration for good by handling every headache related to the work of a freelancer, side-hustler or gig-worker: Tax, VAT, insurance, compliance, and payment handling. The average freelancer spends 13.6 hours a month on administrative work. Time that should be spent on delivery and development of new and existing customers. We proudly hand back that time to help freelancers work without worrying. 🚀 Where are we now and where are we going? As of right now, we are moving ahead at a neck-breaking pace, growing with double digits every month. It's as exciting as it is tough. New freelancers are choosing us every day, and the focus in our small and tight-knit team is to manifest our position in the Danish market before heading abroad. ❤️‍🔥 The vision Our core job is to make freelancing a happy and worry free career choice enabling the individual to choose freedom and flexibility. We are building the last tool the freelancer need to pursue their dream life, with a fully global solution covering every need from invoicing and administration to customer handling, credit card, insurance and pain-free relocation opportunities. 🤩 You should join us if: - You are curious and like to get your hands dirty - You like to win - Have an understanding that joining a startup means that things change often - You are comfortable with things changing often - You like to see your work making people happy - You like to be part of, and contribute to, an energetic culture where we have fun and look after each other 😨 You shouldn't join us if: - You find it difficult to find answers on your own - You need a ready-made playbook to work - You lack the discipline to set your own deadlines - You avoid taking ownership - You don't like almond croissants

Read more about Factofly

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