Merchant Support Associate (SE)

Salary Competitive

Budbee is currently on an exciting growth journey and our Merchant Support team in Sweden is now looking for a new star. As a Merchant Support Associate you'll provide excellent service to Budbee's Merchants and Partners by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Merchant Success team in order to keep updated on all matters concerning our merchants. You'll play an important role in offering our merchants outstanding service and making sure that they are always happy. Daily tasks include providing assistance towards merchants such as H&M and Asos with regards to our service & tracking both by email and phone.

Who you are

Firstly, we believe that great people can do anything! However some personal traits we find important are:

  • Strong communication skills, we expect you to be fluent in both Swedish and English, written and spoken
  • You take a lot of ownership in your job
  • Excellent problem-solving skills with a sense of ownership and attention to detail
  • You understand the importance of great service, at all time

Experience from Customer Service is a strong plus and if you have experience from the e-commerce system landscape, we're impressed!

    What can we offer you?

    • Be a contributor to our mission to revolutionize e-commerce with a world-class delivery experience
    • A steep learning curve and opportunity to tackle challenges we face as a dynamic company
    • Be a part of a talented and highly motivated team
    • Amazing colleagues and a great work environment
    • Be a part of the Budbee company culture and our family 💚

    This recruitment process consists of personality and logical tests via Alva Labs and background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Budbee in Sweden.

    Perks and benefits

    This job comes with several perks and benefits

    Free coffee / tea
    Free coffee / tea

    Get your caffeine fix to get you started and keep you going.

    Near public transit
    Near public transit

    Easy access and treehugger friendly workplace.

    Social gatherings
    Social gatherings

    Social gatherings and games; hang out with your colleagues.

    Remote work allowed
    Remote work allowed

    You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

    Central office
    Central office

    Your local office is your anchor point, thus, we placed it centrally at your convenience.

    Working at
    Budbee

    Budbee is a Stockholm based IT-startup within transportation on a global mission. We are tired of bad deliveries and want to make home-delivery and transportation better. We have developed top-of-the-line route optimization algorithms that make the process of delivering goods to people simple and effective. This makes transportation cheaper and enhances the experience for the consumer. Our clients get an affordable premium service that guarantees high customer satisfaction.

    Read more about Budbee

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