Budbee is currently on an exciting growth journey and our Merchant Support team in Sweden is now looking for a new star. As a Merchant Support Associate you'll provide excellent service to Budbee's Merchants and Partners by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Merchant Success team in order to keep updated on all matters concerning our merchants. You'll play an important role in offering our merchants outstanding service and making sure that they are always happy. Daily tasks include providing assistance towards merchants such as H&M and Asos with regards to our service & tracking both by email and phone.
Who you are
Firstly, we believe that great people can do anything! However some personal traits we find important are:
Experience from Customer Service is a strong plus and if you have experience from the e-commerce system landscape, we're impressed!
What can we offer you?
This recruitment process consists of personality and logical tests via Alva Labs and background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Budbee in Sweden.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Your local office is your anchor point, thus, we placed it centrally at your convenience.