Penneo is a fast-growing RegTech (Regulatory Technology) SaaS company with headquarter in Copenhagen, Denmark. We effectively assist customers in industries like accounting, legal, and finance, enabling them to organize and automate their business-critical processes in a compliant, secure, and effortless way.
Following a successful IPO in 2020 and the listing on Nasdaq Copenhagen Main Market in April 2022 we are now, more than ever, in a position to execute on our strategy for European expansion. We are not only looking for new employees, we are looking to form new long-term relationships with people who resonate with our culture and values.
We now have the opportunity to look for a Customer Support Specialist to join our awesome and growing team. We're on a mission to scale our operations and maximize value to our existing and future customers.
As our new Customer Support Specialist, you will be responsible for troubleshooting technical problems, customer interactions, and inter-department collaboration within the company.
The position is full-time, based in Copenhagen and you will report to our Customer Support Manager, Mads, and have our Customer Support & Product team as your closest collaborators.
We foresee the following responsibilities, but you’ll have the opportunity and freedom to influence and define them with us.
We believe that the following traits and experiences are important for becoming successful in this role, and it is the basis upon which we assess candidates. However, we acknowledge that talent takes many forms and we would still like to hear from you, even if you don't think you match all the points below.
It is important to us to be as transparent as even possible and to give you the opportunity to level expectations for the role. We, therefore, share our impact description in advance, and we would love your thoughts about it in your cover letter.
From this point on you have the opportunity to impact how your Penneo career develops, depending on what you want to achieve.
By now we hope you’re sitting with a smile on your face, ready to apply and contribute to the Penneo adventure.
We want you to know what to expect. All of our interviews can be conducted remotely, scheduled via email and Google Meet for audio/video calls if you prefer.
Best of success with your application!
Please note that we are screening and interviewing on an ongoing basis. If you are interested in any of our roles, please do not hesitate to submit your application.
Penneo is an equal opportunity employer. All aspects of employment, hiring and promoting are based on merit and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.