NAKED Copenhagen is in search of a service-minded Customer Service Representative to join our Customer Service Team. This position requires a candidate who can work independently and solve problems, all the while providing customer service to the highest standard. The ideal candidate is energetic, has an outgoing, positive attitude, and has the desire to go above and beyond to satisfy our customers and exceed all expectations.
Provide customers with solution-orientated guidance and exceptional customer service
Handle online orders, exchanges, returns, and claims
Communicate and respond to customers via telephone, e-mail, chat, and social media
Fraud and payment handling
Work closely with our couriers in order to handle customer shipment enquiries
Product knowledge in order to provide our customers with accurate information
Assist with diverse administrative tasks
Keep abreast of current laws and regulations within e-commerce
Skills & Qualifications:
Excellent verbal and written communication in Danish and English is mandatory. French or Dutch is a plus
Previous experience with online customer service
Ability to keep a positive and cheerful attitude while handling conflicts and problem-solving
Ability to work independently with good time management skills
Master at multi-tasking and prioritizing
An empathetic demeanor that is reflected in your written and verbal communication
A knowledge and interest in sneakers as well as the newest trends within the industry
Efficient in Microsoft Office and capable of learning new IT-systems
Ambitious, reliable, and punctual
The ability to work some weekends, evenings, and events
We offer you:
A supportive and dynamic team
Social working environment
Opportunity for growth and development
Competitive salary based upon qualifications
This position is located in Avedøre Holme. Please send your cover letter and CV, as well as a current photo of yourself . Don’t hesitate to apply as we are looking to fill the position as soon as possible. The application deadline is August 7th, but interviews will be held on a continuous basis.
We accept applications in both English and Danish.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.
Kids are the future, go spend time with them.