NAKED Copenhagen is in search of a service-minded Customer Service Representative to join our Customer Service Team. This position requires a candidate who can work independently and solve problems, all the while providing customer service to the highest standard. The ideal candidate is energetic, has an outgoing, positive attitude, and has the desire to go above and beyond to satisfy our customers and exceed all expectations.

Job Description:

• Provide customers with solution-orientated guidance and exceptional customer service

• Handle online orders, exchanges, returns, and claims

• Communicate and respond to customers via telephone, e-mail, chat, and social media

• Fraud and payment handling

• Work closely with our couriers in order to handle customer shipment enquiries

• Product knowledge in order to provide our customers with accurate information

• Assist with diverse administrative tasks

• Keep abreast of current laws and regulations within e-commerce

Skills & Qualifications:

• Excellent verbal and written communication in Danish and English is mandatory. French or Dutch is a plus

• Previous experience with online customer service

• Ability to keep a positive and cheerful attitude while handling conflicts and problem-solving

• Ability to work independently with good time management skills

• Master at multi-tasking and prioritizing

• An empathetic demeanor that is reflected in your written and verbal communication

• A knowledge and interest in sneakers as well as the newest trends within the industry

• Efficient in Microsoft Office and capable of learning new IT-systems

• Ambitious, reliable, and punctual

• The ability to work some weekends, evenings, and events

We offer you:

• A supportive and dynamic team

• Social working environment

• Opportunity for growth and development

• Competitive salary based upon qualifications

This position is located in Avedøre Holme. Please send your cover letter and CV, as well as a current photo of yourself . Don’t hesitate to apply as we are looking to fill the position as soon as possible. The application deadline is August 7th, but interviews will be held on a continuous basis.

We accept applications in both English and Danish.