Customer service agent - Dutch speaking (part-time)

Salary Competitive

There is clearly more to a job than “where do I sit” - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!

We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees. Happiness, trust, and ambition are in everything we do - teamwork is based on honesty and friendship, and we always love making new friends…
Join a rocket ride at the “happiest company in the world”

Our mission at Goodiebox is to make the world just a little happier (big words we know) but we believe we can do it starting with our fantastic members and that is where YOU come in! We are looking for a Dutch-speaking Happiness Hero to join our team in Copenhagen to bring happy faces to the wonderful people throughout Benelux

Responsibilities

  • Flexible schedule with 16-20 hours a week minimum.
  • Responsible for communication with our members through social media, phone, email, and chat.
  • Assist in the development of new and creative initiatives to better build member relationships.
  • Answer member questions regarding member accounts, order details, cancellations, products, and general Goodiebox inquiries.
  • Be proactive in member communication to provide the best service needed
  • Ensure system requests are done swiftly and with accuracy.
  • Daily contact with our warehouse about mistakes and make sure these will be fixed.
  • Daily contact with our technical team about technical issues/improvements.
  • Assist in reporting in collaboration with the Team Lead.

Requirements

  • You live in Copenhagen
  • Native Dutch speaker (French a plus)
  • You are studying for or have completed a Bachelor degree
  • You maintain a positive, empathetic, and professional attitude toward our members
  • Extraordinary understanding for creating “wow” for our members
  • A deeply rooted desire to provide the worlds best customer service
  • Good experience with customer service, but ready to be challenged on everything you have learned before
  • Lots of energy, drive - even in busy periods
  • Good adaptability and ready to acquire new knowledge
  • Proactive & detail-oriented

Benefits

  • Flexible work hours
  • Remote Work Policy
  • Monthly Goodiebox
  • Free Gym
  • Lunch at the office

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 21 benefits

Working at
GOODIEBOX

GOODIEBOX is an innovative fast-growing beauty company with offices in Copenhagen, Amsterdam, and Berlin. GOODIEBOX is an online business whose mission is to create relationships between beauty and cosmetics brands and consumers. We give both large international brands and smaller niche brands the opportunity to market their products directly to a specific target group interested in their products. Every month, we send thousands of members a sample of products in a GOODIEBOX, after which members test, evaluate and often repurchase the selected products.

Read more about GOODIEBOX

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