Are you looking for a role that will give you continuous technical challenges? We are now looking for an Integration Engineer who is passionate about building and supporting products that customers love. In your new position you will join the growing international support team and you will be part of the core support team in ONEiO’s Helsinki office.
ONEiO is building the business collaboration of tomorrow. Our Integration Automation Platform is disrupting the B2B integration space through cloud-based sophisticated automation, AI and software robotics. It enables anyone to create robust and reliable process-level integrations without writing code. ONEiO’s current client base is continuing to grow across Europe and USA with partners around the globe.
Integration Engineer role
As an Integration Engineer, you will be part of the ONEiO Support team, but will also work closely with our other teams, such as engineering, sales, and product management.
Daily responsibilities include the following:
Delivering ticket-based support to our clients
Investigating and resolving issues related to their system integrations with ONEiO
Create and Maintain Help Center Documentation
Provide technical assistance in sales opportunities
Assist with customer and partner onboarding
In this role you will gain a deep understanding of our customers, identify, and fill product gaps and generate new ideas that grow market share, improve our customer experience and drive growth.
Collaborate Across the Organization:
You will work closely with the following teams:
Product Engineering, to investigate and resolve existing integration issues while maintaining high customer satisfaction.
Product Management and Sales and Marketing to assess, evaluate, prototype new endpoint type integrations based on customer demand
What we look for:
A good understanding of system integrations and business insight.
High level of self motivation and passion to be successful, can-do-attitude
Technical background and passion to take on challenges head-on
Loves to work in a fast-paced environment and is a natural problem solver.
Clearly communicate complex technical problems, and pride on customer success
Strong ability to identify and define customer specific business needs
Knowledge working with a SaaS products
Knowledge of technical integration concepts (e.g. HTTP, REST, SOAP, XML, JSON, different authentication methods)
Knowledge or experience with hands-on support and technical consulting work or similar
Excellent communication skills in English (written and verbal). Other language skills (such as Finnish or German) are considered as a plus but not mandatory.
These would help you to succeed:
Degree in computer science/engineering or related field
Experience in working with one or more ITSM tools (Zendesk, ServiceNow, BMC, HP, Jira, etc.) or similar
Experience with Postman or Curl or similar type tools
Join the team
You will join a dynamic and fast-paced environment and work with international cross-functional teams to build, deploy, and support products that deliver the company’s vision and Product-led growth strategy.
This is a great position to deeply dive into system integrations in a diverse role. As we continue to grow and expand, you will have the opportunity to develop yourself professionally, deepen your knowledge as a technical expert within an advanced iPaaS solution, be an expert using the ONEiO platform and more.
Opportunity to enjoy ONEiO’s great team spirit and working culture
Possibility to work remotely within Finland
Great work benefits (lunch, culture, phone, healthcare, insurance, gym, etc)
Great team spirit, multicultural working atmosphere, and a cozy office space in Munkkivuori
Together we enable the impossible!
This role is a full-time role, and the selected person will be employed by ONEiO Cloud Oy, located in Helsinki, with possibility to work remotely within Finland.
Please note the position requires you to have a valid Work Permit for Finland or be an EU citizen.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.