Customer Success Manager

Salary Competitive


We are looking for a Customer Success Manager who can provide ongoing support to our clients. You should be able to contribute to building relationships and create new opportunities based on the customers’ needs, that will increase our business’ revenue potential and minimize churn rates.

A Customer Success Manager is a strategic and supportive partner for our customers at every stage of the relationship. You’re focused on building loyalty to ensure long-term customer retention by presenting product value, addressing customer issues, and helping the sales team with upsells and renewals.

Having just landed funding from Seed Capital, we are continuing our mission of providing accurate predictive intelligence to MarCom agencies, enabling them to retain and grow their client relationships.

At Lift Relations, we provide a science and data-based solution through the Lift Score, primarily to enterprises in the US and Europe.

What You'll Do

Ultimately, you will work directly with customers to help solve their problems and ensure their satisfaction. You will also work closely with other team members to ensure customer questions and concerns are addressed in a timely manner.

  • Partner with the team to own the entire customer lifecycle
  • Be an active part of successful customer onboarding and training
  • Become a subject matter expert in understanding our product and how to leverage it for successful outcome for our customers
  • Work cross-functionally to develop customer solutions
  • Provide technical support and manage customer inquiries in a timely manner and in close collaboration with the Engineering and Product teams
  • Analyze raw survey data and create graphic reports
  • When applicable, translate survey results into actionable goals
  • Collaborate closely with Sales, Product, and Marketing colleagues to understand the full customer journey
  • Assist customers with setting up and navigating our product
  • Promote the value of the product
  • Review customer complaints and concerns and seek to improve the customer experience

All of the above while enriching our Community of Friends & Future in Lift and in our vibrant office environment and team dynamics. Ideally, you'll be office based/hybrid.

What We're Looking For In You

You are excited to work in a fast-paced, rapidly changing startup environment while able to demonstrate empathy and develop a strong rapport with customers. As an excellent communicator, you can recognize different customer motivations and communicate effectively across multiple stakeholders. Your strong organizational, time management and multi-tasking skills enable you to absorb product knowledge quickly and process information to apply to customer needs. With the ability to draw insights and learnings from data and surveys you are comfortable analyzing data sets to craft a compelling story. A minimum of 3 years as a Customer Success Manager is required and preferably from a tech SaaS start-up. Proficiency with Salesforce is preferred.

We offer you trust and freedom to operate, and agency to demonstrate your craft and experience by giving you the lead on vital decisions and directions of our enablement and thus our growth. You’ll be enabled to work in a frictionless sales process, with a sales tech stack designed to empower you to thrive and focus 100% on selling.

Oh yeah, we also offer a blended work setup, Class A Health & Dental Insurance, a 401k plan with 100% match up to 4%, an attractive salary package, and the opportunity to join Friends & Future.

For growth, we envision that you have many options. Whether it be to develop into the most valuable Customer Success Manager with stars on your shoulders or transition into other parts of the organization such as Sales, Product, Engineering, People & Organization, we are all for it and we will keep your growth to thrive in the top of our minds through our Growth Talks and weekly syncs. We will support you in the path you choose if we walk on the same road together.

We're Lift Relations and on a crucial journey to hire +40 new team members throughout 2022. If you want to be a part of our team Friends & Future, please apply before July 23rd.

Lift Relations is an expeditious SaaS company delivering a Customer Success Platform for the professional services industry. Like the Vikings, we originate from Denmark. Yet, the majority of our customer base is in the US.

We want a world that thrives. We believe in lifting relations. We are on a mission to make companies more profitable by understanding their customer relationships better. Our proprietary predictive methodology is changing the game from traditional CSAT and NPS-driven methodologies and reducing revenue churn.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Working at
LIFT

LIFT is an AI powered SaaS platform for B2B companies. Our platform enable forward thinking companies to reduce their client churn or improve their organic growth before it's too late. Our foundation is measuring and combining Customer Experience (CX) and Employee Experience (EX). Based on a unique and proven methodology (The LIFT Score) we predict client risks and opportunities in real-time and provide recommended actions on how to manage the risks or opportunities. We are 5 years old and mainly operate in the US market.

Read more about LIFT

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