Do you want to be a part of a fast-growing scale-up that helps global brands and agencies digitalize their way of working? Do you love building client relationships and coaching a team to make sure the team and the customers are engaged and satisfied? So do we! Join our team!
We are expanding our team and are looking for a great leader that will join the team as the Head of Customer Success. For this position, we are looking for someone who is already leading a team in a fast-growing startup. You will deliver on customer goals, business transformation and ensure the engagement, success, retention, and growth of our customers. You will lead a team of 8 and report directly to our CEO.
As the Head of Customer Success, you will work broadly and have operational responsibility for your team and your own clients. The team works in close collaboration with sales and development and is making sure we are developing the best collaboration for our clients in their onboardings and customer satisfaction. You will ensure the team has the resources they need in order to give our clients the best experience, not only in the onboarding process but as clients as well and that they are using all the tools to maximize their usage, of their account. Furthermore, keeping an eye on the market as the (tech) sector constantly is under evolvement to keep the team up to date along with the way of workings, etc.
What we are looking for:
Highly advantageous if you have previous experience within MarTech.
Mediatool is a fast-growing Software as a Service SaaS company with customers worldwide, helping local and global brands with their media management. Customers including Kellogg's, Estée Lauder, and Betsson trust Mediatool for their marketing planning and performance management.
Ready to be a part of the team? Lovely! The application is as easy as it can be, use your LinkedIn profile (and/or your CV) and write some notes about yourself. The recruitment is ongoing so send away your application and we'll talk soon.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We take care of you, even when you are old and wrinkly.
Kids are the future, go spend time with them.