Head of Customer Success

Salary Competitive

Do you want to be a part of a fast-growing scale-up that helps global brands and agencies digitalize their way of working? Do you love building client relationships and coaching a team to make sure the team and the customers are engaged and satisfied? So do we! Join our team!

 

We are expanding our team and are looking for a great leader that will join the team as the Head of Customer Success. For this position, we are looking for someone who is already leading a team in a fast-growing startup. You will deliver on customer goals, business transformation and ensure the engagement, success, retention, and growth of our customers. You will lead a team of 8 and report directly to our CEO.


As the Head of Customer Success, you will work broadly and have operational responsibility for your team and your own clients. The team works in close collaboration with sales and development and is making sure we are developing the best collaboration for our clients in their onboardings and customer satisfaction. You will ensure the team has the resources they need in order to give our clients the best experience, not only in the onboarding process but as clients as well and that they are using all the tools to maximize their usage, of their account. Furthermore, keeping an eye on the market as the (tech) sector constantly is under evolvement to keep the team up to date along with the way of workings, etc. 

 Responsibilities:

  • Coach and lead the team of Customer Success Managers and Customer Success Specialists
  • Nurture existing customer accounts
  • Improve our working methods and review the tech stack 
  • Outlining tasks needed in order to reach OKR goals
  • Weekly meetings with SMaCS leaders and the Product Owner to align strategies, forecasting, and opportunities
  • Ensure all customer-facing materials are up-to-date such as the help center, onboarding guides, and way of working guides
  • Monitoring and reporting on churn, NPS, forecasting upsales, onboarding times, etc. 


What we are looking for:

  • Minimum 3+ years of relevant experience in Customer Success Management
  • 2+ years experience in leading a Success department including coaching, training, and expanding teams
  • Proven ability to collaborate and build strong relationships with customers within C- level 
  • Exceptional project management skills and attention to detail
  • Team player, comfortable working with teams in various timezones
  • Fluent in written and spoken English

Highly advantageous if you have previous experience within MarTech.

 

We offer:

  • Competitive salary
  • A key part of our dynamic Sales, Marketing, and Customer Success (SMaCS) team
  • Opportunities in a fast-growing start-up, and to achieve higher career opportunities fast locally and globally
  • International working environment
  • Company culture encourages people to be proactive, contribute to common goals, and teamwork


About us:
Mediatool is a fast-growing Software as a Service SaaS company with customers worldwide, helping local and global brands with their media management. Customers including Kellogg's, Estée Lauder, and Betsson trust Mediatool for their marketing planning and performance management.

 

Ready to be a part of the team? Lovely! The application is as easy as it can be, use your LinkedIn profile (and/or your CV) and write some notes about yourself. The recruitment is ongoing so send away your application and we'll talk soon.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 7 benefits

Working at
Mediatool

Welcome to Mediatool – a growing scale-up building a web application for advertisement planning. Mediatool helps its customers input, visualize and summarize all of their marketing data in an easy and understandable way. Our customers include some of the world's biggest brands from all over the globe.

Read more about Mediatool

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