Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for 35 billion+ users.
Queue-it is a place where you can do what you are naturally best at to positively maintain your performance. We’re a diverse team coming from 50+ countries with offices in Denmark, the U.S., and Australia.
As a Queue-it Customer Success Manager specializing in the APAC market, you will be a critical part of maintaining Queue-it's solid relationships with a wide range of customers in the APAC region. You'll build and develop partnerships by effectively supporting customers with their goals.
Empower customer success. Develop an understanding of the typical business issues our customers face, map Queue-it solutions to address their needs, and educate them on our software
Ensure customers derive maximum value from their investment in Queue-it. Track customer usage data, NPS, health indicators, etc. to identify and support growth opportunities, churn risk, downscaling, win-backs, etc.
Collaborate towards growth. Partner with the technical engagement and sales teams to facilitate client relationships, handle deliverables, and mitigate risks. Keep great records within our CRM, and share findings from the customer base across the organization (sales, marketing, solutions, and development).
Interview with Arzu Acar, Customer Success Team Lead
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching, and knowledge to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to empower others find theirs. In a company with 50+ nationalities, you will be able to enjoy a truly intercultural and inclusive environment.
Located in the heart of Copenhagen, the Queue-it headquarters offers modern amenities, collaborative spaces, and quiet zones to suit all work styles – plus games, ping pong, foosball, PS4, social events, clubs, and great coffee, lunch, & snacks!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Kids are the future, go spend time with them.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.
Break a leg! Seriously, we got you covered in our company healthcare plan.