Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for 35 billion+ users.
Queue-it is a place where you can do what you are naturally best at to positively maintain your performance. We’re a diverse team coming from 50+ countries with offices in Denmark, the U.S., and Australia.
As a Queue-it Support Engineer, you’ll play an integral part in our continued growth by providing technical support and recommendations to our customers.
Because we work with the world’s biggest brands, you’ll get to know a wide variety of web applications, architectures, and business issues, allowing you to broaden your skillset. You’ll support the company both externally as you assist our customers, and internally as you communicate their feedback, so we can continue perfecting our solution.
Provide technical support. Handle First Level (L1) support and chat by providing technical expertise to our customers worldwide, and work closely with the Solutions & Development teams to escalate issues and questions to L2/L3 support when needed.
Fuel the Queue-it growth engine. Support roll-out of new features and increase the company knowledge base by updating client profiles, white papers, and more.
Investigate and communicate. Proactively monitor and follow-up on customers’ ongoing operations and open tickets, ensuring problems are solved.
Collaborate for success. Support handover to and from your colleagues in our offices in USA and Australia.
Continuous learning. You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you. We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Diverse and inclusive culture. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. In a company with 50+ nationalities, you will be able to enjoy a truly intercultural and inclusive environment.
Located in the heart of Copenhagen, the Queue-it headquarters offers modern amenities, collaborative spaces, and quiet zones to suit all work styles – plus games, ping pong, foosball, PS4, social events, clubs, and great coffee, lunch, & snacks!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Kids are the future, go spend time with them.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.
Break a leg! Seriously, we got you covered in our company healthcare plan.