Do you want to play a leading role in transforming how cars are traded in Europe? Do you love building the best Customer Care and Success teams that will challenge how things are done in an industry?
We are looking for a Customer Care & Success professional with strong leadership skills, to join us in this newly created role as Head of Customer Care- and Service, Germany. The position can be based in Hamburg, Berlin or Munich.
We are a car trading SaaS solution for the professional market. We are growing fast and serve more than 6,500 customers across the whole professional value chain in several European countries.
At AUTOproff we offer Europe’s first one-stop solution for digital retail and digital wholesale of cars in Europe – we offer the full value chain C2B-B2B-B2C used car trading solutions.
Our mission is to make it seamless, secure, and more attractive to trade used cars, and we are looking for the right profile to join our journey.
About the role
As our new Head of Customer Care- and Service Germany at AUTOproff, you will be responsible for managing our Customer Care- and Service team in 1) Germany and 2) setting the direction for key activities across all our markets.
You will report to our Commercial Director and be instrumental to build and lead and motivated Customer Care- and Service team with a can-do and positive attitude.
Let's dive into your key responsibilities
The need-to-have skills
We’re looking for an experienced entrepreneurial individual who thrives on challenges and is looking for an opportunity to take their Customer Care- and Success leadership experience to the next level, furthermore you should have:
The nice-to-have skills
You will thrive in this role if you
Your colleagues say about you
If you think we could be a match, we can’t wait to hear from you. Hurry up and apply!
We look forward to receiving your application, we’ll be conducting interviews on a continuous basis.
If any questions, please contact our Senior Talent Acquisition Partner, Anja Soh Dyppel at firstname.lastname@example.org.
AUTOproff was founded in 2013, became the market leader in Denmark in 2016, and has since expanded across Northern Europe covering Germany, Denmark, Netherlands, Sweden, Norway, and Poland. We employ 100+ enthusiastic professionals across our offices.
In 2020, we posted revenues of more than DKK 400 million and we have been profitable since our inception. AUTOproff is privately owned by Jesper Ratza, our CEO and founder, André Rogaczewski, CEO and co-founder of Netcompany, key employees, and as well as other private investors.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We take care of you, even when you are old and wrinkly.