Monta is a new layer of technology that brings together installers, operators, service providers, EV drivers, and businesses with charge points.
At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands. Monta empowers charge point owners and operators with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.
Do you have a sharp overview, technical understanding, and a voice that can make people smile through our support chat? Then this is what we are looking for!
Roles & Responsibilities
The Customer Success Manager will set up customers for immediate success by facilitating the implementation process for new and existing accounts. As a Customer Success Manager, you will educate new customers, provide support and onboarding to both domestic users and partners, help solve technical problems and ensure smooth adoption of our product(s) and service(s) in all parts of the customer life-cycle. We prioritize delivering an amazing customer experience and this is a cornerstone in the process.
Your primary tasks will consist of, among other things:
Understand the requirements and needs of a customer during their customer journey.
Provide detailed account demos and walkthroughs and assist new customers, business clients and partners with the implementation.
Help our customers accomplish their goals with our solutions by improving feature adoption and ensure consistent onboarding for new clients.
Provide customer support on our entire mobile application and web portal.
Educate customers on new features, capabilities, how the platform can contribute to their business objectives, and best practices to simplify adoption and align expectations.
Help with content creation and translations.
Measure and report upon the onboarding experience.
Spend time on calls, listening and talking to customers.
Deliver exceptional service, troubleshoots on issues that arise, and ensure every customer is satisfied with the handling of questions/issues.
Help mapping out a customer success journey and all the steps a customer will go through to achieve success with Monta.
Requirements
Fluent English and Swedish written and verbal communication skills
Have a few years of relevant experience with support, onboarding or customer service roles
Experience with web technologies.
Strong problem solving and analytical skills.
Ability to work independently and manage multiple priorities.
Bachelor’s degree preferred.
Benefits
Flexible work hours
Shared Company car
Gym membership
Free snacks & beverages
Education budget
Warrant program
Pension + Health insurance
Maternity/Paternity
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Want to be a partner? Look no further.
Kids are the future, go spend time with them.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Carve out time for your kids, friends and personal cider projects.