Airmee is a well-capitalized start-up now looking for an eager and driven Customer Success Manager to our office in Stockholm.

Airmee is one of Europe’s fastest growing start-ups focusing on fast and convenient deliveries for e-commerce businesses. Our technology optimizes our logistics fleet in real-time and is based on our world-leading research at the Royal Institute of Technology. This allows us to be a front runner of the last-mile-delivery world, being more cost-efficient and environmentally sustainable than anyone else!

Role Overview:

As a Customer Success Manager at Airmee you will find yourself in a dynamic and challenging role at the core of our business. You will act as the primary business point of contact for our portfolio of customers and serve as a trusted consultant on their behalf. Your responsibilities will range from onboarding and integrating new customers to our platform, to deepening relationships with existing customers and maximizing the value from our partnership. You are proactive in understanding requirements and needs, striving to be one step ahead in guiding our customers through their last-mile-delivery journey.

You will work in a fantastic environment where crossfunctionality is the key to success. In your role you will collaborate and share customer feedback and insights with all our stakeholders, from Product to Engineering and Operations, to ensure we enhance and expand our product offerings to our customers.

We aspire to offer the best delivery experience in the world and with you by our side we are surely one step closer to achieving our goal!

So, what will you do?

• Understand and articulate the customer executive priorities and define initiatives where Airmees offering can drive incremental business value

• Capture and document all customer related information including, relationship interfaces, customer profile, agreement with SLA and unique clauses etc.

• Identify and assess customer issues, conduct operational and financial analysis and act as the internal project manager to assure issues (ex. operational, invoicing, technical) are resolved in a manner that drives customer value and satisfaction

• Drive customer insights through data and produce deliverables that will drive key business insights for the customer and for Airmee

• Analyze and interpret merchant performance (e.g., checkout reviews, operational set up, financial reviews (volume and revenue trends) etc. to identify needed customer activities to drive customer optimization

• Conduct regular Quarterly business reviews (QBRs) with customers and internal stakeholders

• Continuously work to identify upsell opportunities through customer insights, whitespacing, accounts plans and customer meetings

• Drive the building and management of the Customer Success Pipeline of new business opportunities within existing customer base to accelerate customer growth and drive for sales forecasting accuracy and trend analysis

• Create and own the Strategic Account Plan with main purpose to set the account ambition, where to play and how to win

• Work with Sales, Operations, Integrations, Support, Marketing and Business Development to ensure deployments lead to sustained customer value and ongoing customer success

• Keep up with industry trends and develop a deep understanding of customer and competitors

What skills and experience do you need?

• At least 2+ years of experience in a B2B/B2B2C customer success role

• Proven track record in developing and expanding your customer portfolio

• Proven experience from requirements gathering and analysis of customer needs

• Experience from working in data-driven environments

• You are independent and you get stuff done quickly and accurately

• Strong verbal and written communication skills

• Thrive in change and comfortable with ambiguity and fast-paced environments.

• Can push us and be pushed as well, we love to be proven wrong, and you should too. It’s the only way to grow

• Fluency in Swedish and English, both verbal and written

• Experience in e-commerce is a plus

Apart from your professional experiences we most of all value that crazy, unstoppable hustle and drive that is needed in a fast-growing startup with global ambitions. We look forward to welcoming you into the Airmee family!