Hem is a direct-to-consumer design brand challenging the archaic furniture industry on a global scale. Together with vanguard designers and renowned European manufacturers, Hem crafts iconic products for homes and workplaces all around the world – from Alaska to New Zealand.
Being one of the world’s fastest-growing design companies, and working with clients from the technology industry such as Google, Nike, Airbnb, Shopify, Stripe, Instagram, Square, Twitch, and design professionals such as MoMa, Snøhetta, Gensler, and Bjarke Ingels Group, Hem is part of defining the physical spaces of tomorrow.
By leveraging technology in their core business, Hem is cutting out the middlemen and making their sustainable state-of-the-art furniture, accessories, and lighting available to clients all around the world. With a diverse team of plus 40 people operating from Hem’s showrooms and studios in Stockholm, London, Los Angeles, and New York, our journey is just getting started.
About the job
Do you have an interest in joining full time a fast-growing design and e-commerce brand? Are you someone who goes above and beyond to provide a great experience for your customers and who wants to be part of a team striving towards common goals? Then you might be our new Customer Support Representative.
This entry level role is a great opportunity for you to enter the world of Hem and to strengthen Hem's Customer Experience team. We are looking for a motivated, structured, and communicative team player who thrives in a global cross-functional setting where feedback and transparency are encouraged.
Your main duty will be to provide outstanding customer service to Hem’s customers, both B2C and B2B. The cases and questions vary in nature and complexity and no day ever looks the same. You will need to be on top of details as well as seeing the big picture, always putting the customer first.
The job can be located in Los Angeles or New York.
We are looking for you who probably...
It will be considered an additional qualification if you have:
Target start: As soon as possible
Work extent: Full time
Location: New York
At Hem we believe our culture is what makes us successful and offer a workplace with a lot of ambition and heart, with colleagues that help and care for each other.
Sparked your interest? Don´t wait, apply now!
For any questions regarding the position, please contact Isabelle at firstname.lastname@example.org
This job comes with several perks and benefits
Easy access and treehugger friendly workplace.
We take care of you, even when you are old and wrinkly.
Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
Short, tall, skinny, chubby we like you just as you are. But if you dream about a bum like J-Lo we got you covered.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Carve out time for your kids, friends and personal cider projects.