E-commerce & Client Success Manager in Stockholm

Salary Competitive

About us: Introducing Centra

Centra is an industry leading headless D2C & B2B e-commerce platform focused primarily on growing brands in the fashion and lifestyle segments.

Our SaaS product provides a powerful, scalable and adaptable platform to brands with both local and global operations demands and/or ambitions.

We’ve built our platform to be the very best in the world and we build our team around that same ideal. While we are still a young company we already work with some of the strongest brands in the Nordics and have clients throughout Europe, North America and Asia.

We are recruiting an E-commerce & Success Manager

Centra continues to grow rapidly and our Client & Partner Success department now needs to add to our e-Commerce Success team in Stockholm. The department is responsible for the overall growth and success of Centra’s work with clients and partners, and is tasked with facilitating a subscription path to value and the client journey. In this role you’ll play an integral role in delivering on that promise.

Role requirements: Who we are looking for

We’re looking for someone who has a successful track record of advising and supporting demanding leadership-level clients on IT-related business strategy topics, and a huge amount of e-Commerce and digital delivery experience. SaaS Customer Success experience is an additional positive.

This role is a fantastic opportunity to grow but it is also a demanding one from the start and you’ll need the below to be successful:

  • Solid experience in leadership-level digital/management consultancy
  • Impeccable technical project management skills
  • Working knowhow from consumer e-tail and e-commerce infrastructure
  • Very technically minded and good understanding of IT architecture
  • Great business acumen, both with strategic and tactical topics
  • Strong analytical, mathematical and creative problem-solving skills
  • Individual drive, and a self-starter mentality

      Other requirements for this role include:

      • At least 3 years of experience with e-commerce or e-commerce technology, at an e-tailer, consultant, or software supplier
      • Great English and Swedish language communications skills required (Further languages are a plus, like German, Finnish, Danish, and Norwegian)
      • Experience in change management, especially in larger organizations

        Role responsibilities

        As an e-Commerce & Success Manager, you hold the PnL responsibility for your portfolio of clients.

        You’ll be responsible for providing proactive commercial insight and advice, solution-specific advice and training, best-in-class onboarding, project management and ongoing e-comms advice to your portfolio of clients and their partners.

        You’ll also play a crucial role internally as the client voice and be a very prominent product stakeholder.

        Deliverables:

        • Earning your clients’ trust and becoming their trusted advisor
        • Facilitating product knowledge, feature adoption & functionality usage
        • Contributing to thought leadership material and knowledge base, sharing insights in-person, at events, online and through social media
        • Documenting and distributing project and solution specific data, 
        • Driving onboarding projects and integration project initiatives for clients
        • Assuring client and revenue retention and revenue expansion
        • Managing the maturation of subscriptions and client relationships

        What you can expect from us:

        Unique product

        • Headless e-commerce platform for fashion & lifestyle brands
        • A portfolio of clients from some of the most renowned fashion brands in Europe (ie. Chantelle, Stronger)
        • Secured a €10M series A funding round

         

        Social benefits

        • Hybrid work culture (spend 50% of your week in the office and 50% where ever you like to work from )
        • Contract flexibility (contract of employment or B2B, you choose)
        • A team where you can run your own projects and be trusted with your work
        • Workation to leave the office for a couple of days or weeks and combine work with leisure
        • Possibility to travel and work between our Stockholm and Wroclaw offices
        • Bi-weekly massages in the office
        • Luxmed medical insurance plan to keep you healthy
        • Multisport Plus card and a pack of fitness buddies to join you on your journey to getting fit and strong

         

        Self-development

        • A non-hierarchical work-environment where you’ll have a lot of impact and space for growth
        • A budget for participating in educational programs, meet-ups, and other events related to your profession

         

        Feel at home

        • Casual dress atmosphere. Wear whatever makes you feel good.
        • A multicultural environment where you always belong, no matter your ethnicity, gender, religious, or social background
        • And, in case you asked, every day is a fruit Thursday at Centra 🍇 🍈 🍉 🍊 🍋 🍌

        Follow us at @lifeatcentra on Instagram, to see what it's like to work at Centra and meet some Centra teammates.

          Perks and benefits

          This job comes with several perks and benefits

          Free lunch
          Free lunch

          Enjoy a free catered lunch with your colleagues, every day.

          Flexible working hours
          Flexible working hours

          Time is precious. Make it count. Morning person or night owl, this job is for you.

          Free coffee / tea
          Free coffee / tea

          Get your caffeine fix to get you started and keep you going.

          Near public transit
          Near public transit

          Easy access and treehugger friendly workplace.

          Social gatherings
          Social gatherings

          Social gatherings and games; hang out with your colleagues.

          Free office snacks
          Free office snacks

          Peckish after lunch? We got your back with soft drinks, treats and fruit.

          See all 21 benefits

          Working at
          Centra

          Centra is an API-based SaaS e-commerce platform for consumer brands. Centra is creating the next wave of composable commerce with a headless platform that supports DTC and wholesale business models. Leading brands across the world trust Centra to seamlessly connect people to products. Centra believes commerce will look very different in the future and we are here to shape the future.

          Read more about Centra

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