About us: Introducing Centra

Centra is an industry leading headless D2C & B2B e-commerce platform focused primarily on growing brands in the fashion and lifestyle segments.

Our SaaS product provides a powerful, scalable and adaptable platform to brands with both local and global operations demands and/or ambitions.

We’ve built our platform to be the very best in the world and we build our team around that same ideal. While we are still a young company we already work with some of the strongest brands in the Nordics and have clients throughout Europe, North America and Asia.

We are recruiting an E-commerce & Success Manager

Centra continues to grow rapidly and our Client & Partner Success department now needs to add to our e-Commerce Success team in Stockholm. The department is responsible for the overall growth and success of Centra’s work with clients and partners, and is tasked with facilitating a subscription path to value and the client journey. In this role you’ll play an integral role in delivering on that promise.

Role requirements: Who we are looking for

We’re looking for someone who has a successful track record of advising and supporting demanding leadership-level clients on IT-related business strategy topics, and a huge amount of e-Commerce and digital delivery experience. SaaS Customer Success experience is an additional positive.

This role is a fantastic opportunity to grow but it is also a demanding one from the start and you’ll need the below to be successful:

• Solid experience in leadership-level digital/management consultancy
• Impeccable technical project management skills
• Working knowhow from consumer e-tail and e-commerce infrastructure
• Very technically minded and good understanding of IT architecture
• Great business acumen, both with strategic and tactical topics
• Strong analytical, mathematical and creative problem-solving skills
• Individual drive, and a self-starter mentality

Other requirements for this role include:

• At least 3 years of experience with e-commerce or e-commerce technology, at an e-tailer, consultant, or software supplier
• Great English and Swedish language communications skills required (Further languages are a plus, like German, Finnish, Danish, and Norwegian)
• Experience in change management, especially in larger organizations

Role responsibilities

As an e-Commerce & Success Manager, you hold the PnL responsibility for your portfolio of clients.

You’ll be responsible for providing proactive commercial insight and advice, solution-specific advice and training, best-in-class onboarding, project management and ongoing e-comms advice to your portfolio of clients and their partners.

You’ll also play a crucial role internally as the client voice and be a very prominent product stakeholder.

Deliverables:

• Earning your clients’ trust and becoming their trusted advisor
• Facilitating product knowledge, feature adoption & functionality usage
• Contributing to thought leadership material and knowledge base, sharing insights in-person, at events, online and through social media
• Documenting and distributing project and solution specific data, 
• Driving onboarding projects and integration project initiatives for clients
• Assuring client and revenue retention and revenue expansion
• Managing the maturation of subscriptions and client relationships

What you can expect from us:

Unique product

• Headless e-commerce platform for fashion & lifestyle brands
  
• A portfolio of clients from some of the most renowned fashion brands in Europe (ie. Chantelle, Stronger)
  
• Secured a €10M series A funding round
  

Social benefits

• Hybrid work culture (spend 50% of your week in the office and 50% where ever you like to work from )
  
• Contract flexibility (contract of employment or B2B, you choose)
  
• A team where you can run your own projects and be trusted with your work
  
• Workation to leave the office for a couple of days or weeks and combine work with leisure
  
• Possibility to travel and work between our Stockholm and Wroclaw offices
  
• Bi-weekly massages in the office
  
• Luxmed medical insurance plan to keep you healthy
  
• Multisport Plus card and a pack of fitness buddies to join you on your journey to getting fit and strong
  

Self-development

• A non-hierarchical work-environment where you’ll have a lot of impact and space for growth
  
• A budget for participating in educational programs, meet-ups, and other events related to your profession
  

Feel at home

• Casual dress atmosphere. Wear whatever makes you feel good.
  
• A multicultural environment where you always belong, no matter your ethnicity, gender, religious, or social background
• And, in case you asked, every day is a fruit Thursday at Centra 🍇 🍈 🍉 🍊 🍋 🍌
  

Follow us at @lifeatcentra on Instagram, to see what it's like to work at Centra and meet some Centra teammates.