Centra is an industry leading headless D2C & B2B e-commerce platform focused primarily on growing brands in the fashion and lifestyle segments.
Our SaaS product provides a powerful, scalable and adaptable platform to brands with both local and global operations demands and/or ambitions.
We’ve built our platform to be the very best in the world and we build our team around that same ideal. While we are still a young company we already work with some of the strongest brands in the Nordics and have clients throughout Europe, North America and Asia.
Centra continues to grow rapidly and our Client & Partner Success department now needs to add to our e-Commerce Success team in Stockholm. The department is responsible for the overall growth and success of Centra’s work with clients and partners, and is tasked with facilitating a subscription path to value and the client journey. In this role you’ll play an integral role in delivering on that promise.
We’re looking for someone who has a successful track record of advising and supporting demanding leadership-level clients on IT-related business strategy topics, and a huge amount of e-Commerce and digital delivery experience. SaaS Customer Success experience is an additional positive.
This role is a fantastic opportunity to grow but it is also a demanding one from the start and you’ll need the below to be successful:
Other requirements for this role include:
As an e-Commerce & Success Manager, you hold the PnL responsibility for your portfolio of clients.
You’ll be responsible for providing proactive commercial insight and advice, solution-specific advice and training, best-in-class onboarding, project management and ongoing e-comms advice to your portfolio of clients and their partners.
You’ll also play a crucial role internally as the client voice and be a very prominent product stakeholder.
Deliverables:
Unique product
Social benefits
Self-development
Feel at home
Follow us at @lifeatcentra on Instagram, to see what it's like to work at Centra and meet some Centra teammates.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.