Lenus is looking for a Support Engineer (DK)
Could you see yourself thriving in a dynamic global culture, working on big and innovative projects that propel the Lenus brand toward an impactful vision of making the world a happier and healthier place? Then this could be the dream job you've been looking for.
Who are we looking for?
We’re searching for an original problem-solver with an inquisitive nature that wants to not only solve problems but also find the root cause to prevent them from happening again. Apart from being a troubleshooter, you must have a customer-focused approach, enjoy working with people, and sincerely dedicated to helping others.
Within the Lenus product organization, you must thrive as the "voice of customers," bringing light to feature requests, client challenges, and common problem solutions. As a result, we anticipate you taking the lead in providing product teams with insights and feedback that will enhance the coach or client experience.
Responsibilities
As a Support Engineer, you'll be part of a fun and energetic team of over 12 devoted support experts that will collaborate closely to ensure Lenus flourish. You'll be invited to an integrative onboarding training session within your first two weeks to ensure you have all the product knowledge you need to help resolve coach and client inquiries. You'll play an important role in many aspects of improving the product and bringing it to life.
You will have the following responsibilities:
Review customer issues by collecting relevant facts, investigating the problem, using tools to solve it, and involving other teams as needed; occasionally, you'll guide and educate the coach. To solve an issue, you may need to access the database, correct and alter data, or write and execute SQL queries.
Identify, reproduce and report bugs to the product teams.
Have a real influence on the development of the product.
Document and share knowledge about specific issues and product updates.
Participate in frequent stand-ups and long-term goal-setting sessions with the team
Qualifications
Customer service from similar roles, preferably experience with CRM or SaaS systems.
SQL - experience or strong knowledge - other programming languages are a plus, but not a requirement.
Strong written and verbal communication skills.
You speak both English and one of the following: Danish / Swedish / German, both languages on a fluent level.
It is important that:
You are already based in Denmark, live within commuting distance of Copenhagen, Amager (e.g. Malmö), or are willing to relocate - we want someone who can immediately join our team and bond with them in person.
Insider Benefits 🦾
Aside from the opportunity to work with incredibly talented people, joining the Lenus team means being a part of a team where positive vibes are constant and no two days are alike. Though we value the headspace to get things done, we genuinely enjoy spending time with each other.
Join us on our trailblazing adventure and experience the following benefits:
A fast growing, engaging, young-spirited, and informal work environment with over 350 dedicated colleagues representing over 30 nationalities.
A competitive salary
Experiential social events & a great company culture
Delicious office snacks and drinks, and a nourishing lunch daily!
MacBook Pro or tech equipment of your choice
We enjoy spending time together in the office yet understand that sometimes we all need the space to focus, that’s why we offer hybrid working solutions - ask us about it!
Our Journey from Scale-Up to Unicorn
Lenus is the world’s leading health-tech platform in pursuit of global health & happiness!
We provide the world's leading & next generation coaches, including fitness experts, nutritionists, athletes, mindset & habit coaches, with the platform and tools to provide a greater number of people with access to the expertise they need to live happier and healthier lives.
Using the Lenus all-in-one platform, coaches can efficiently manage their clients, even as their business scales significantly. They can create tailored and effective meal and workout plans, as well as personalized habit and mindset coaching programs, based on the individual needs of their clients.
In 2021, Lenus received the largest series A funding round in Denmark's history. The company has grown from 5 to 350 employees with plans to grow towards 750 employees and expand into 7 new countries in 2022. Lenus is growing at a rate of 3X year on year, while strategically leading the way in health-tech innovation to fuel happier and healthier lives around the world.
Today, Lenus is headquartered in Copenhagen and New York, with offices in London, Stockholm, Berlin, Hamburg, and Los Angeles.
Is this opportunity calling you? Then we’d love to hear from you. Please submit your application along with a CV and cover letter describing why you’re the one we are looking for.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Friday is something special, let's enjoy a beer together.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Easy access and treehugger friendly workplace.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Peckish after lunch? We got your back with soft drinks, treats and fruit.