WELCOME TO UTOPIA
Music is incredible. It can excite hundreds, and unite thousands. But as an industry, it has been slow, complicated, and disparate. While the tech world has moved into the future, the music industry continues to be shaped by inefficient systems of the past. At Utopia we believe there is a better way. Which is why today we are setting out to transform the entire industry; creating new revenue streams, consolidating the data and decluttering the admin. Unlocking the industry’s full potential by unifying it all in one truly holistic space. Some might call that a Utopia.
Funnily enough, so do we. Welcome to Utopia. Where music lives.
WHAT UTOPIANS DO
The open secret is that the music industry is struggling with the very basics of music accounting: What was played, when and where? Who should get paid and how much?
Utopia Music is bridging the data gap by connecting global consumption, accurate metadata, and fast payments to an industry-wide trust platform. Our goal is to unlock creative value and enable Fair Pay For Every Play to make a better world for Music. The solutions we offer do not threaten to usurp the role of industry incumbents - it is about bringing transparency in the industry and supporting efficient royalty collection for all.
As a Customer Solutions Engineer you are part of Customer Operations organization responsible for the successful completion of the customer projects and overall customer success. Your role is an important part of modernizing the music industry.
You provide technical product knowledge and support during the whole customer lifecycle from sales to delivery to support phase, completing deployment of the product and solving technical challenges with the customers and their partners.
In this role you will work closely with the business teams in Europe and engineering and product teams in Helsinki and Stockholm. You are actively involved in developing and delivering for customers and also interacting very closely with core engineering and data teams to contribute to product development.
WHAT WE OFFER
THE HIRING PROCESS
As we want to bring transparency, trust, and clarity to the music industry we serve, we know a change comes from within. Utopia is a transparent, trust-based organization striving to have clarity in thinking and doing what we set out to do.
We execute urgently and innovate to grow faster. We ship things that make a difference today, so we can make them better tomorrow. We embrace fairness and are all accountable.
Strictly diverse and inclusive. We are an equal opportunity employer.
We celebrate our diverse backgrounds and we welcome everyone who identifies with the above to apply. Welcome to Utopia - Where Music Lives!
We’re eager to meet You! :)
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We want to take you from good to great.