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Customer Success Manager (Finnish speaker)

Salary Competitive

Eletive 💜

Back in 2014, two engineers and one psychologist all agreed that something was broken in the way most organizations work with employee engagement and performance and they strongly felt there was a better way to do things. Fast forward to today, Eletive is an intelligent People Success Platform that helps organizations measure and increase engagement and build workplaces where people thrive.

We are currently on a scale-up journey with ambitious global growth plans – and this is where you come into the picture! This opportunity allows you to influence and impact the journey ahead and be part of an international expansion. But most importantly, be a part of our big mission to increase well-being in workplaces worldwide!

So what is the role about? 👨‍👩‍👧‍👦

As part of our customer success team, you are expected to contribute with your knowledge and experience to help customers increase well-being and engagement with Eletive. The customer success department is growing rapidly, which gives all employees the opportunity to take great responsibility at an early stage and grow with the organization. In the role of Customer Success Manager, you will have a crucial role in keeping our customers happy and helping them get the most out of our service. Tasks include, but are not limited to:

  • Onboard customers in Eletive, and implement our product.
  • Master Eletive's technical platform and support customers within onboarding and introduction.
  • Educate customers in best practices and contribute with professional advice.
  • Iterate and evolve the implementation process of Eletive.
  • Develop and maintain strong relationships with our customers.
  • Communicate product feedback and customer needs to our technical development team.
  • Train and educate new colleagues within our customer success team.

To thrive in the role we believe that you...🌟

  • Have a BA/BS degree in a related relevant field.
  • Have 2-4 years of hands-on experience in technology and digital platforms.
  • Write and speak fluent Finnish and English.
  • Have very good communication skills, are service-minded, and are passionate about maintaining and developing meaningful customer relationships.
  • Are conscientious as a person and detail-oriented in your work.
  • Are comfortable with having many ongoing simultaneous projects.
  • You are solution-focused and ready to tackle the customer's problems.
  • Are responsive and can take feedback.
  • Are a team player.
  • Hold a work permit and permanent residence in Sweden or European citizenship.

Some nice things for our employees 💜

At Eletive we have a lot of fun together and there are many opportunities to socialize and get to know the team. We eat A LOT of fika, we have Friday Breakfasts, kickoffs, afterworks and more. We speak many languages but we all unite in English in our meetings and internal communication. Your future colleagues all have different backgrounds and interests; they are foodies, animal lovers, hikers, golfers, music lovers and a lot more!! But we all gather in one common point: We all want to feel engaged and thriving everyday at work.

Our newly renovated office is located in central Malmö, only 3 minutes from the central station. We have a large rooftop terrace, a play area and for the ones that can’t get enough of doing workouts we also have a workout-station in our office.

We work in hybrid-remote teams, you get flexible work hours, six weeks vacation, insurance package, wellness grant, two weeks a year working fully remote from anywhere, and there are always snacks in the kitchen for when you get the munchies.

We can't wait to meet you! 🙏

We recruit continuously, so don’t wait – send us your application right away!
Apply by clicking the button below.

Get in touch – we'd love to get to know you!

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 20 benefits

Working at
Eletive

Our employees are engaged and happy, and we have the data to prove it! We believe in giving our employees freedom, responsibility, and opportunities to grow. Together, we create a market-leading product that helps our customers become more engaged, happy and perform better. If you want to work alongside fun, driven and supportive colleagues while creating better workplaces around the world - Eletive is the place for you!

Read more about Eletive

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