IT Supporter (full or part time)

Do you have a great technical understanding and service mindset, and do you feel excited about providing a great service and experience to your co-workers? Would you love to have ownership of the IT in an international business and do you want to get involved in IT facility management which requires some handyman skills?

Then you might be our new IT Supporter!


Who are we?

Sonar is the end-to-end human insights platform, with the mission to bring companies and customers closer together and root empathy into the decision-making process.

At Sonar, we help companies deliver unmatched user experiences through fast, high-quality insights. Every day, our UX research platform empowers organisations worldwide to make user-informed decisions, enabling them to find out users' needs, test new solutions, and optimise existing ones.

More than that, Sonar is a young and dynamic scale-up with a can-do attitude, located in the heart of Copenhagen, and rapidly growing to meet the demands of our international pool of clients.


What does the work consist of?

You will be responsible for providing a high level of IT support to Sonar employees and support with the IT infrastructure for the companies in our building. The IT Supporter will serve as the primary point of contact regarding IT tasks, and also be a “handyman” on occasion to perform some practical tasks in the building.   


What are your areas of responsibility?

  • Daily support of company business applications and IT equipment

  • Configuration, maintenance, and management of IT hardware

  • Installation and maintenance of software on servers and client computers

  • Maintenance and support the local IT infrastructure

  • Maintenance and support of meeting rooms and AV equipment

  • Assist and collaborate in IT project implementation 

  • Troubleshooting of system and network problems, diagnosing, and solving hardware or software faults

  • Management of internal IT systems

  • Support on implementation of new systems, processes, and IT operational procedures

  • Collaborate and engage with different business teams on IT related matters

  • Some practical tasks within facility service, such as setting up new screens, preparing meeting rooms in the house, moving things around etc.


What qualifications do you need?

We are looking for a person with great energy and drive who is motivated to be part of a growth journey with an ambitious and enthusiastic team.


We expect you to:

  • Have relevant experience from a similar IT position.

  • Be able to work independently

  • Have knowledge of online platforms such as Google Workspace, Microsoft 365

  • Have experience with or knowledge of operating systems and their installation on hardware (Windows 10/11, Linux, macOS)

  • Experience with network management is a big plus

  • Be proactive and you have a service minded mindset

  • Be able to drive the development of new ways of working and establishing best practices for the IT area

  • You can structure your work and manage a large range of tasks

  • You’re a natural when it comes to learning and using new technologies as well as teaching others about it

  • Fluent in speaking and writing English, Danish would be a plus but not a requirement


What we Offer

  • A young, vibrant, and international work environment with 10+ nationalities

  • A scale-up company with the ambition and potential to become a global leader

  • Personal learning and development. We want to set the groundwork to skyrocket your career. Therefore, you’re going to have plenty of opportunities to attend online and live classes and events to beef up your skillset.

  • Competitive compensation plans along with pension and performance bonus schemes

  • A newly renovated pet-friendly office in the heart of Copenhagen, with a stunning waterfront view, relaxation areas, free daily energisers, vitamin shots, snacks, drinks, and a healthy and flexible lunch

  • A flexible work schedule with opportunities to work from home

  • Annual company retreats and lots of Friday bar events. We work hard, we party hard.

...and of course, a great team spirit!


How do I apply?

Please submit your application, comprising of both a cover letter and CV at the link above. Any application lacking either of these will be disregarded.

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. We look forward to hearing from you!

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 13 benefits

Working at
Sonar (formerly UserTribe)

We make the world more customer centric We give anyone the opportunity to engage with, be empowered by and make impactful business decisions from human perspectives These human perspectives help you to empathize with and understand the needs of as well as experiences from the customers perspective. By this Sonar enables you to create better product, marketing and digital experiences, shortens time to market and empowers your company to be truly customer centric.

Read more about Sonar (formerly UserTribe)

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