Do you want to play an important role in transforming how cars are traded in the future?
We are looking for a proactive and driven team-player to join our Enterprise Solutions team in this newly created position as Enterprise Business Support. The role will be based at our HQ in Vejle.
We are a car trading SaaS solution for the professional market. We are growing fast and serve more than 6,500 customers across the whole professional value chain in several European countries.
About the role
As our new Enterprise Business Support at AUTOproff, you will support our Key Account Managers, Sales Managers and Enterprise customers and ensure a high customer satisfaction by creating good and trusting relations and providing an excellent customer service- and support.
You will join a small but very motivated and dedicated team, and you will report into the Enterprise Solutions Director.
Your mission will be to start up the support function for our Enterprise Solutions, and you will be instrumental for our customer success within the Enterprise Solutions.
Let's dive into your key responsibilities
Supporting customers and Key Account Managers with registrations, data processing and quality assurance for auctions
Managing registrations of cars for auction and handling all related documents (archiving and administration of registration documents and shipments with UPS)
Follow up with sellers/buyers after completed auction in relation to aftersales activities
Follow up dialogues with customers after completion of auctions to ensure a high customer satisfaction
Managing and approving invoices and consignment notes in AUTOproff IT systems
General customer service- and support and advising customers
The need-to-have skills
Administrative background and experience, preferably from the car finance, leasing, importer or rental industry, or from the car retail industry
Good understanding of the car trading- and retail industry incl. knowledge of tax and VAT and relevant documents such as registration certificates, COC etc.
Experienced user of MS Word and Excel, and great ability to quickly learn how to use new IT systems
Excellent communication skills and fluency in Danish as well as English
The nice-to-have skills
Knowledge of CRM systems (preferably HubSpot)
Fluency in German
You will thrive in this role if you
Are goal-oriented and ambitious and want to further develop your experience and competencies
Thrive in a dynamic work environment with high pace and high energy
Your colleagues say about you
Strong interpersonal skills and with a customer service mind-set
Proactive with an innovative and can-do attitude
Good team-player with strong collaboration skills
Positive mind-set and attitude, and fun to be around
If you think we could be a match, we can’t wait to hear from you. Hurry up and apply!
If this role doesn’t fit your profile – don’t hesitate to reach out if you want to join a fun and fast-growing SaaS company on a mission! We are constantly on the lookout for new and awesome colleagues.
Our mission is to make it seamless, secure, and more attractive to trade used cars, and we are looking for the right profile to join our journey.
AUTOproff was founded in 2013, became the market leader in Denmark in 2016, and has since expanded across Northern Europe covering Germany, Denmark, Netherlands, Sweden, Norway, and Poland. We employ 100+ enthusiastic professionals across our offices.
In 2020, we posted revenues of more than DKK 400 million and we have been profitable since our inception. AUTOproff is privately owned by Jesper Ratza, our CEO and founder, André Rogaczewski, CEO and co-founder of Netcompany, key employees, and as well as other private investors.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We take care of you, even when you are old and wrinkly.