Cookie Informations Consent Management Platform (CMP) brings GDPR and ePrivacy compliance to 250,000 websites globally. From a comfortable market position in the Nordics, we seek a competent Head of Customer Success and operations to drive, own, and build an organization that supports our  Europe-wide expansion.

We are a tier 1 scale-up from Scandinavia, serving the largest and most well-known organizations within the private and public sectors. Our mission is to promote trust for everyone using digital services on the internet, and we have an exciting international growth journey ahead of us. The team consists of 40 dedicated and motivated colleagues in Denmark and abroad; we expect the team size to double in the next few months.

About The Role

Your primary objectives will be to:

• Leading a team of dedicated support and implementation specialist whose finest task is to understand, assist, and help our customers and our clients get the full value of our product.

• Be a culture bearer in a growing SaaS scale-up.

What you will do

• Own and improve the support process from a customer sign to the end of life with Cookie Information.

• Evolve our customer operations processes to new highs from an already strong foundation.

• Work with our development organization to bring product knowledge and feedback to light.

• Run a team of product experts whose knowledge and help are valuable for other departments and external partners.

• Work closely with the management team and the customer growth team.

What we expect from you

• You are an inspirational and motivational people leader.

• Technology is in your DNA, and you enjoy the task of figuring out how to solve operational challenges with technology. 

• You are highly proactive and thrive in finding the right way in a new and fast-moving SaaS environment.

• You have experience from a similar position. 

• You are a process enabler who secures consensus across functions to drive efficiency and effectiveness.

What we offer you

• A job in one of the fastest-growing sectors globally.

• You get a fantastic team and dedicated colleagues.

• You will assume a vital role in an international best-in-class SaaS company.

• You will be a part of a positive, informal workplace with the ambition of sparking the feeling of success in all colleagues every day. 

Starting dates are flexible but as soon as possible.

For more information or questions, don't hesitate to contact COO - Jonas Andersen.