Customer Success and Operations Team Lead

Salary Competitive

Cookie Informations Consent Management Platform (CMP) brings GDPR and ePrivacy compliance to 250,000 websites globally. From a comfortable market position in the Nordics, we seek a competent Head of Customer Success and operations to drive, own, and build an organization that supports our  Europe-wide expansion.

We are a tier 1 scale-up from Scandinavia, serving the largest and most well-known organizations within the private and public sectors. Our mission is to promote trust for everyone using digital services on the internet, and we have an exciting international growth journey ahead of us. The team consists of 40 dedicated and motivated colleagues in Denmark and abroad; we expect the team size to double in the next few months.

 

About The Role

Your primary objectives will be to:

  • Leading a team of dedicated support and implementation specialist whose finest task is to understand, assist, and help our customers and our clients get the full value of our product.

  • Be a culture bearer in a growing SaaS scale-up.

 

What you will do

  • Own and improve the support process from a customer sign to the end of life with Cookie Information.

  • Evolve our customer operations processes to new highs from an already strong foundation.

  • Work with our development organization to bring product knowledge and feedback to light.

  • Run a team of product experts whose knowledge and help are valuable for other departments and external partners.

  • Work closely with the management team and the customer growth team.

 

What we expect from you

  • You are an inspirational and motivational people leader.

  • Technology is in your DNA, and you enjoy the task of figuring out how to solve operational challenges with technology. 

  • You are highly proactive and thrive in finding the right way in a new and fast-moving SaaS environment.

  • You have experience from a similar position. 

  • You are a process enabler who secures consensus across functions to drive efficiency and effectiveness.

 

What we offer you

  • A job in one of the fastest-growing sectors globally.

  • You get a fantastic team and dedicated colleagues.

  • You will assume a vital role in an international best-in-class SaaS company.

  • You will be a part of a positive, informal workplace with the ambition of sparking the feeling of success in all colleagues every day. 

 

Starting dates are flexible but as soon as possible.

For more information or questions, don't hesitate to contact COO - Jonas Andersen.

For more information or questions please contact us at ja@cookieinformation.com or phone number +45 28118251

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

See all 13 benefits

Working at
Cookie Information

Cookie Information’s mission is to help organizations specify and operate a professional Consent Management Platform (CMP) that makes them compliant with the privacy laws of the countries they operate in. At the same time enabling their commercial data strategy and even data ethical objectives in a way that builds their business. At Cookie Information we are equally used to working directly with the organizations that have websites needing a CMP as well as advisors, such as law firms, industry membership organizations, and even government agencies, and tech suppliers like web agencies and CMS platforms. We help more than 250.000 websites and collected billions of consents every month.

Read more about Cookie Information

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