Are you a true IT-system guru who others turn to for technical questions? And are you excited about taking on the ownership of ensuring alignment in our complex IT infrastructure and software? 🚀 Then read along because we are looking for a structured and technical talent to make sure that we are using the best and well fitted software systems across the entire organization 🤩 Relesys is a fast growing scale-up. We are experiencing higher complexity in our application infrastructure. Therefore, we need better coordination to make sure we buy suitable systems that can integrate and ensure that all business requirements are met. Therefore, as an Application Support Specialist, you will play a vital role in managing our Master Data and ensuring quality across the entire organization 🤩 Ultimately, making us work smarter! 

More precisely, the  Application Support Specialist  is responsible for providing technical support to various internal business units concerning application-related issues. Supported systems and applications include, but are not limited to, the following: Microsoft Business Central (ERP), HubSpot (CRM), Master Data Management (MDM), Atlassian (PM), and related applications. The role involves working closely with multiple departments to provide effective and high-quality technical support services. 

Your responsibilities:

• Incident creation, routing, tracking, updating, escalation, resolution, and completion in a professional and timely manner 

• Provide superior customer support for ERP and CRM systems and other related applications as required 

• Communicate with software vendors and act as a liaison in resolving general operational problems and technical issues 

• Recommend technical solutions to meet changing business needs 

• Support the design, implementation, and testing of solutions 

• Assist in configuration, setup, and conversion of systems 

• Organize and prepare system software documentation, procedural documentation, and operations instructions to promote efficient utilization of system software 

• Respond to inquiries and requests for data information from within the systems for purposes of reporting and troubleshooting 

• Serve as a conduit between business groups and IT 

• Prioritize workload to accomplish necessary duties on schedule 

• Work independently and as part of a team 

• Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues 

• Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer

Who are you?: 

• 2+ years of customer service/application support experience required 

• Familiarity with the business application within ERP, CRM, Project Management Systems. 

• Proficient in Microsoft Office Suite 

• SQL knowledge preferred 

• Solid analytical and troubleshooting skills 

• Excellent organizational skills 

• Strong verbal and written communication skills in English 

• Ability to effectively present information and respond to questions, inquiries, and/or complaints 

• Display courtesy, tact, and respect when working with others 

• Proven ability to effectively prioritize and manage tasks and activities 

• You are excited to work on multiple projects simultaneously 

• You are eager to work in a fast-paced IT team environment

• Bachelor's degree or equivalent work experience required.

What do we offer?

• Growth and development opportunities together with a fast-paced Nasdaq-listed company

• Delicious Meyers lunch scheme at our great office 🥗🥘🥙

• Free barista coffee, tea, and a fridge filled with soda ☕️

• Competitive salary and pension based on your skills

• Healthcare solution via TopDanmark

• Grand massage scheme in our Nordhavn office 💆‍♂️

• Many social events and much more

The hiring process:

• A phone conversation with the Talent Department

• Invitation to a coffee talk at either the Odense or CPH office with the Chief Technical Officer

• Interview with the Chief Technical Officer and Talent Acquisition Manager

• Follow-up conversation about our match – If successful, we are excited to welcome you to the team! 🎉🤝

When do you start?

• We are looking for a candidate to start asap but no later than the 1st of May 2022!

• Apply for the position by sending your CV through the Apply button.

We can't wait to hear from you! 🤩🙌

Who are we?

Relesys is a software as a service (SaaS)company delivering customized Communication & Performance Platforms to the biggest retailers in Denmark, Sweden, and the Netherlands. Relesys was founded in 2014 with the ambition to innovate the retail industry and make it possible for every non-desk worker to have easy access to information, seamless onboarding- & training procedures, efficient operational systems, and automatic business insight. And since then, we haven't looked back.

The Relesys mantra is" Growing people, Growing business." We believe that people are the most important asset in every business. If the people in an organization are not happy and engaged, your business will not succeed. Relesys gathers and implements internal communication solutions, performance management, gamification, and training into one platform. The Relesys Platform is customized to every individual business.

Through this platform, businesses engage their employees, increase their performance, and boost their organizations, resulting in better service and increased productivity.

With customers such as Salling Group, Specsavers, Telia, Matas, Normal, Mercedes, and Blokker - just to mention a few- Relesys supports more than 17.000 stores in 84 countries and 22 different languages.