Customer Support Specialist

Salary Competitive

Want to join the #1 marketing data pipeline company and one of Europe’s fastest-growing tech companies?

We’re looking for a Customer Support Specialist to join the growing Customer Support team in Singapore

🧩 You will make an impact by…

Our products are actively used around the globe, and we receive plenty of inquiries, questions, and reports on issues from our customers. For this, we need your help and expertise in handling this incoming traffic in our ticketing system as well as building and improving our processes to make life easier for you, your colleagues, and customers alike. A background in marketing is definite an advantage when working with us, as it will add to your product knowledge and help you deliver a better customer experience. 

📝 Your day-to-day work and responsibilities will include:

  • Diving into our products and learning how they work
  • Handling incoming chat conversations and improving chat-based support channels by creating content and improving internal practices
  • Managing our incoming tickets by using Freshdesk -ticketing system
  • Proactively work together with colleagues and keep up a high level of communication internally.
  • Informing customers of their issues in a friendly and empathetic manner
  • And with all this above mentioned, making sure we maintain our exceptional level of customer satisfaction

💪 This role is for you if you have:

  • Exceptional language skills for fast-paced communication
  • Experience in developing internal processes, and using and/or developing a support chat tool
  • Any technical knowledge/experience. You don’t need to be a developer yourself, but the more you understand about software, the easier it is for you to get up to speed with our products and systems
  • A curious mind and proactive, hands-on attitude.
  • The ability to juggle tasks according to their urgency and prioritize - some call it multitasking, you might see it as you have a built-in agile backlog
  • And most of all, a people-first attitude

What’s in it for you?

The reason people love to work at Supermetrics is that we all work towards the same goal using our own individual strengths. We’re determined to achieve our vision of being the best business data pipeline company in the world.

At Supermetrics, we have unrivaled team spirit and a shared thirst for continuous learning and sharing our knowledge. We take our work seriously - not so much ourselves. We recognize our team as our greatest asset and take good care of our people.

Here’s more info about our culture and values!

And in case we haven’t met before, here’s Supermetrics in a nutshell:

It all started from a Google t-shirt...

Supermetrics was founded in 2013 as a result of one data geek’s will to win a Google t-shirt, and we have been profitable and growing ever since!

We build products that are used by 500k people worldwide in small and big companies alike (BBC, Dyson, and WarnerBros, to name a few). Marketers, data analysts, and engineers use Supermetrics to move data from popular marketing platforms (such as Facebook, Google Ads, and HubSpot) to destinations like Google Sheets, Google Data Studio, Excel, various BI tools, and data warehouses.

We are a diverse community of curious minds excited to build the best business data solutions ever. Kindness, humility, openness, and dedication to our respective crafts are our most prevalent traits.

Does this sound like your next adventure? Apply now! We'll fill the role as soon as we find the right person.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 16 benefits

Working at
Supermetrics

Supermetrics is reshaping how people work with data. We are at the heart of an industry that the most impactful new technologies are based on. Data is making its way into every business function, every decision making process, and every workflow. As this happens, the demand for data-skilled talent is growing exponentially. Join us now and put your career on a path that will carry you far into the future! 🤩 Team Supermetrics is a diverse, skilled, and capable group of globetrotters from all over the world. We are a tightly-knit community that looks after one other and gets things done. We are a place where everyone can be themselves and be accepted and included. We strive to enable you to be at your best and make the most of your strengths. We promise not to shove a culture guide on your desk, but we do have a few ground rules: We are equal, trustworthy, take good care of our customers, and treat our colleagues with respect.drinks and of course, great team spirit! 🙏🏼

Read more about Supermetrics

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