Customer Support Specialist (Australia)

Hi there! We’re Driversnote, a SaaS company based in the heart of the Copenhagen startup scene. We take pride in helping more than 1,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation - so we try to remove this tedious work and make our customers’ work life simpler by saving them time and money.

The opportunity

We’re full speed ahead building out our services across different countries. We have a lot of work ahead of us and are therefore in need of a talented and friendly customer supporter and communicator. We’re currently growing our team so you’ll get the chance to become an essential part of a small team at a very exciting stage.

Our primary markets are English speaking; US, Canada, Australia, and UK - while only around 5% of our users are from Denmark. So we’re aiming to build an international team to serve our customers from around the world.

The role

As our Remote Customer Support Specialist covering Oceania you’ll work 100% remote, but still be a part of a small but mighty team and will be working closely with the entire team. We’re looking for a passionate Customer Support Specialist who especially understands the Australian and New Zealand markets and who wants to help us take care of our customers and give them the best possible experience with Driversnote.

Your responsibilities:

• Answering user questions and advising customers how best to use our product quickly and with a friendly tone primarily per mail but also via phone.

• Proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them by improving our communication on our help center, our website, in the apps, e-mails etc. 

• Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers,and builders.

• Helping out with practical work like shipping iBeacons to our customers.

• Expect weekend and evening work.

We imagine that you:

• Have 12 - 24 months experience with passion driven customer service and have a genuine desire to help people in a friendly, empathetic, and patient manner. 

• Are fluent in spoken and written English (on a near native level) and have excellent clear written communication skills; you get a message across in just a few sentences. 

• Are the type of person who cannot refrain from helping other people and have a “can-do!-spirit”.

• Be quite tech-savvy; curious and motivated to gain a deep understanding of how our product works - inside and out. You should be very comfortable with IT and prepared to learn a lot of technical terms and details.

• Have experience writing clear and friendly consumer-facing copy for web and emails

• Be able to manage your own time while being a team player with a systematic approach who can juggle multiple projects at the same time.

• Be critical thinking and have problem-solving skills and high attention to detail.

• Have team-spirit - everybody helps each other at Driversnote.

• Be flexible with your hours to better cater to our customers in other time zones.

• Are inspired by above and beyond service like in the book: “Zappos: Delivering Happiness”.

It would be nice if you:

• Have experience in support software, onboarding customers, or collecting customer feedback.

• Know your way around a spreadsheet or even know a bit about accounting.

• Know even more languages than English.

We offer

A full time or part time employment.

A lot of responsibility and influence - you’ll be a key player in developing and shaping the future of Driversnote’s communication and services.

You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.

How to apply

If you’re interested, please send an application via our website: https://www.driversnote.com/jobs

We’ll accept applications until February 17th. After this, we expect to take a couple of days to review all applications and get back to you no later than February 21st. If you have been shortlisted, we might ask you to perform a short, written test and a personality test before moving on to a face-to-face interview.

Expected start date is April 1st.

We look forward to hearing from you!