Customer Success Manager

Salary Competitive

Esgaia is a fast-growing Swedish B2B software company focusing on simplifying the ESG-engagement process for investors. Our solution enables investors to focus more on true value-adding activities to increase their impact, rather than getting stuck in inefficient administrative tasks around engagement data and records management.

We are now on a mission to find a perfect match for a Customer Success Manager role to join our team. Is that you?


Your mission at Esgaia

Customer Success is the absolute foundation of our growth and overall future success. In this role, you are responsible for making sure our clients achieve their goals using Esgaia. You will work closely with the whole Esgaia team.

 

Your key responsibilities:

  • Onboarding new clients

  • Develop relationships with clients and collaborate closely with our internal teams

  • Educate our clients on best practices and how to best utilize all features

  • Work together with business development team on up-sales

  • Communicate market development with marketing and product team

  • Network and attend relevant industry events

  • Help drive customer references and case studies


Who do we think you are?

The role will suit a self-starter who is willing to learn and is driven by interacting with others. You must be comfortable working in a fast-paced and entrepreneurial environment.

 

Your skills and experience that will help you excel:

  • A good understanding of the ESG/Climate market and how ESG/Climate factors impact the investment process

  • Good communication skills

  • A team builder and player with emotional and professional maturity

  • Oral and written fluency in English is required

  • University Degree or equivalent


Who are we?

Esgaia is a Swedish software company focusing on simplifying the ESG-engagement process. Our team consists of former asset managers, engineers, developers, and responsible investment professionals with the sole focus on making the ESG engagement process as efficient and impactful as possible. We are all passionate about ESG-related issues and we believe - like most others - that active ownership is truly key to enable sustainable change at corporate and thereafter societal level to further advance the transition to a more sustainable global economy. We love spending our free time golfing, skiing, horseback riding, mountain biking, gaming, tennis, and having fika in the sun. 


Why work at Esgaia?

  • Join an early stage fast-growing and innovative startup

  • Coaching, support and encouragement from the team

  • Possibility to work partly remote

  • Flexible work hours

  • Competitive salary

  • Ethical and responsible work culture

For more information or questions please contact us at anton@esgaia.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

See all 12 benefits

Working at
Esgaia

Esgaia is a fast-growing tech start-up based in Stockholm and Gothenburg. We’ve developed a leading platform (SaaS) that helps investors manage data related to engagement with portfolio companies on environmental, social, and governance issues. Our technology streamlines processes and workflows, enabling investors to engage with companies more efficiently. Ultimately, we aim to empower investors to drive better outcomes for their clients and society at large.

Read more about Esgaia

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