Do you have a passion for helping others and an interest in technology? Then look no further. This role could be your next career move.
Our Customer Success Team is looking for a service-minded and result-oriented person to fill the role as Customer Operation Specialist 🚀
As a Customer Operation Specialist you will be a key employee in the Customer Success Team, where your daily work ensures our Italian speaking clients the best possible customer service experience with Clerk.io. You will be the bridge between our AI technology and both current and potential customers when they have urgent enquiries about our products and services.
You will be the positive and helpful person our customers talk to, and it is natural for you to provide high-quality customer service and make sure that the customers are satisfied and happy.
Supporting and maximising customers' success with Clerk.io's software.
Talking to existing customers and helping them get the most out of their investment in Clerk.io's software.
Managing support chat, recording video explanations and answering phone- and video calls.
Supporting customers in helping themselves.
Basically: Making the customers and people with enquiries as happy and enlightened as possible - WE LOVE OUR CUSTOMERS ❤️
Who are you?
It is an ultimate requirement that you are bilingual in Italian and that you are living in Denmark.
Tech-Savvy and eager to learn even more.
Prior experience in coding is not required, but it is essential that you are interested in learning more about the world of coding 👩💻
A unique communicator who loves to listen and help others.
A natural enthusiasm for solving problems and passion for providing extraordinary customer service.
Have patience and can present solutions that are relevant to the needs of our customers.
Have experience with customer service or support - preferably within technical support or Telco.
Thrive in a dynamic environment and good at multitasking 🤹
What do we offer?
All the training on Clerk.io software, products and our systems that you need 🤓
You will learn to code 💻
An exciting, motivating, social and international environment 🚀
A fixed monthly salary 💰
5-star lunch buffet 🥙🥗🍔
Food, drinks, snacks, breakfast on Fridays and the famous Danish Friday bar 🍻
Apply for the position with your CV and a brief ”why me” letter.
Preliminary phone interview with a Talent researcher.
Interview with a case and presentation with our Recruiter.
Coffee meeting with our Head of Customer Success Management.
Successful? A warm welcome to Clerk.io.
When can you start? ASAP and no later than the 1st of February. 🤞
Who is Clerk.io?
We are the world’s #1 rated e-commerce personalisation platform. Clerk.io is one of Copenhagen’s fastest growing tech companies alongside 100+ passionate employees. Clerk.io is a SaaS (Software as a Service) platform for e-commerce stores to personalise the customer experience across site search, product recommendations, emails, social media & ads.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.