The Customer Success team at Neurons is responsible for supporting our customers in onboarding into our products and building an active customer base. Fundamentally, Customer Success ensures customers derive value from our platform, and ultimately renew and grow their relationship with us.

We are looking for a new Head of CSM who is passionate about customers and the ways in which they use data to drive results. As the Neurons CSM lead, you will have the opportunity to help some super exciting companies solve their toughest data problems. If this sounds exciting to you, you may be the Head of Customer Success we’re looking for!

What you’ll do:

• Own the ultimate success of our customers, ensuring they realize the full value of the Neurons platform.

• Develop and deliver a roadmap to success for each customer. Drive product adoption and ongoing usage of Neurons, while promoting customer satisfaction and advocacy.

• Partner internally with our Success Engineers to optimize customer implementations and resolve technical challenges.

• Proactively identify account risks and develop mitigation plans to resolve..

• Communicate performance opportunities and technical overviews to coordinate solutions internally across engineering, marketing, product and support teams.

• Become an expert on the Neurons platform and API integrations..

• Build and scale the team in line with business growth

You’re a great fit if … 

• 3+ years in a CSM role (preferably SaaS)

• Management/Team Lead Experience 

• Good Spoken English

• Experience with software and data technologies

• Experience with the suite of tools in Neurons’s ecosystem is a plus (Hubspot)

• You get excited about the ways data can be used to accelerate business goals.

• You love to learn about complex technical products, and to understand the intricacies of how systems work.

• You stay calm in the face of technical and/or customer challenges. You find the right people to resolve challenges, and infect others with your can-do spirit.

• Proven track record of driving results for your customers and your company

• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.

• You’re resourceful - you might not have all the answers, but you know how to find them.

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. We’re excited to meet you!