Customer Implementation & Client Manager

Salary Competitive

Customer Implementation & Client Manager

Goalplan is a Stockholm based start-up, soon to be a scale-up. We have users across the globe, in 10 countries on four continents. And we are facing a global customer expansion; hence we need to scale up our integration and client management capabilities and strengthen our team with a Customer Implementation and Client Manager.

We are looking for someone passionate about customers, business growth, project management, and client implementations. We value technical know-how; UX, software development, SaaS, business systems, cloud, APIs, and integrations. But being customer and business-oriented is more important. And if you love account management and account growth, it's even better. You must be prepared to manage both internal resources and our customers. This is a customer-facing assignment. We expect you to have an entrepreneurial spirit!

As Customer Implementation and Client Manager, you are responsible for customer implementation projects and ensuring that Goalplan's customer integration capabilities and processes are continuously improved. You are also responsible for establishing long-term relationships with our customers, understanding their corporate and business objectives, and leading them to leverage technology fully to achieve their goals. Also to head the Customer Support function and handle and resolve customer requests and complaints.

We work agile, digitized, and distributed. We are moving fast, with customers and prospects around the globe. We love data, digital transformation, mobile applications, software, sales, and customer development. Resources are scarce, but the possibilities are endless. If you are a self-driven team player, you should be one of us.


 Main responsibilities:

Implementation management

  • Initiate, plan and carry out customer implementation projects and onboarding of customers

  • Pre-sales product demonstrations and aid in scoping projects working with Sales, Product, and Tech.

  • Create, implement and maintain a continuous improvement plan for Goalplan's customer integration capabilities and processes.

 

Customer relationship management

  • Establish long term relationships with our customers

  • Encourage products usage and adoption

  • Support customers in achieving value 

  • Head Customer Support function and handle and resolve customer requests and complaints.

  • Optimize existing onboarding processes to improve customer satisfaction, increase retention, and decrease churn

 

You get the chance to deliver a product at the forefront of technology, enjoy being part of digital transformation, and contribute to increased sales and profitability among our customers. And to grow Goalplan on a global basis.


Who are you? 

You are an entrepreneurial spirit, who loves the challenge of working for a start-up. You enjoy a high paced, international, dynamic environment. You master stakeholder and project management. You love deadlines. You care about the customer journey, delivering quality, and making business.


Your profile

  • You have worked in an early-stage, product-centric, B2B SaaS company

  • Have an eye for UX and have been implementing customer solutions

  • Experience with APIs, systems integrations, software development, business systems, mobile applications

  • You master project management, and agile methodologies

  • You are likeable and are good at building long term relationships with stakeholders and customers

  • You are fluent in English. Swedish, Spanish and Portuguese are very much appreciated


Other

  • Flexible working hours as we operate in different time zones

  • Primary location is Stockholm

  • You MUST have working permit in Sweden

 

You report to the CEO. Fluent English and Swedish is required. Portuguese and/or Spanish is much appreciated.

 

Application by November 30th, 2021, by the latest.

For more information or questions please contact us at jobs@goalplan.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 11 benefits

Working at
Goalplan AB

Goalplan is a digital platform created to help distributed Sales and Service organizations optimize: Performance Tracking Performance Management Performance Enablement Goalplan was created to transform sales organizations from working and using old tools and methods to utilizing modern technologies and future proof ways of working. By providing a smooth, digital, and engaging experience, Goalplan reduces administration and raises sales KPIs. Goalplan is targeting large distributed sales organisation around the globe. With users in 10+ countries on 4 continents we are on our way to scale up. Head office in Stockholm, with remote development in Europe.

Read more about Goalplan AB

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