DroppX is a game-changer startup in the last-mile delivery market. We aim high to revolutionize urban logistics by delivering anything from food to electronics and clothes to the door of our customers within an hour. With our faster, safer and fully trackable same-day delivery solution for E-commerce and platforms, DroppX empowers local business owners by providing commission-free affordable same-day deliveries. 📦
Our on-demand solution also enables local e-shops, restaurants and grocery stores to access urban logistics effortlessly. 🚗
About the position ✨
The Operations Team at DroppX is currently looking for more team members to fill the role of Operations Specialist to work in close cooperation with our Operations team in our office in Lauttasaari.
Our vision of the role is to find a motivated team member who will learn quickly all the processes in the company in order to be able to help the team to integrate new tools into workflow and improve the existing ones. As the demand for our service is increasing, we also expect our new members to help the team with expansion onto new areas.
We are looking for a natural problem solver who knows how to get things done and can make critical decisions. We appreciate passion and clear motivation towards working in the last-mile delivery. For this position, fluent Finnish is required.
What we expect from you 💪
Fluent in English and Finnish. Swedish is seen as an advantage
Experience in customer support
To be tech-savvy meaning being able to utilize new tools, such as delivery management and customer support software, as well as reporting tools
Some experience in working in operations or logistics, preferably in the last-mile or food delivery company
Managerial experience in international environments is seen as a plus
To be able to handle multiple tasks at the same time and work under pressure
Skills of working with data and sheets
To understand fundamentals of last-mile delivery and to be able to apply own knowledge in practice
To be a quick learner and to be able to take ownership of your work
To have a driver's license
Key responsibilities 🙌
Owning and managing the recruitment process for the delivery partners
Creating training materials for merchant partners, couriers and team members
Managing customer support and dispatchers, engaging with partners, couriers and customers when needed
Managing urban logistics flow together with the team
Integrating new tools and working on expansion in close cooperation with the Operations team
This is a great opportunity to build something you are proud of 🔥
We are growing fast, which means that the opportunities at DroppX are virtually limitless. We have an awesome team spirit and an exciting workplace with a dynamic and international environment. So if you are excited about taking ownership, earning extra money and being part of our extremely high-performing community then we’d love to hear from you! 🙋♀️
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
Want to be a partner? Look no further.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.