Enterprise Account Manager

Salary Competitive

The opportunity ✨

Waitwhile works to eliminate the 1 Trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10k companies worldwide and has helped 100M people enjoy a radically better waiting experience. Waitwhile is a cloud-based queue management app with super powers that keep the guest informed about their place in line so they can go do something more fun while waiting. We're growing dramatically and the product is used by IKEA, Louis Vuitton, Tiffany’s, Stanford Hospital, Lululemon, Mercedes-Benz along with 7000+ small and mid-size companies. We are a small team, but we are growing quickly and we need the help of an expert to manage our enterprise accounts. 


The role 💼

We are looking for a high-speed, polished Account Manager with a strong work ethic. As an Enterprise Account Manager will be responsible handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the Account Manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.


Are you:

  • a self starter with excellent anticipation skills? ✅

  • able to manage multiple tasks? ✅

  • Attentive to details and  extremely organized? ✅

  • great at following up? ✅

If you checked all of these boxes,  then this role is perfect for you! 


What you'll be doing 🚀

  • Managing the Client journey from sales contract to implementation and ongoing management

  • Key responsibilities include onboarding, implementation, timelines, and success management

  • Developing a solid and trusting relationship between major key clients and company

  • Developing a complete understanding of key account needs

  • Anticipating key account changes and improvements

  • Strategic planning to improve client results

  • Managing communications between key clients and internal teams.

  • Make certain every project is produced on time, by developing timelines and ensuring key milestones are met

  • Working with support and engineering to ensure the highest quality of materials are being produced and all client needs met

  • Planning and presenting reports on account progress, goals, and initiatives to share with team members and stakeholders


What skills you need 📖

  • 4 -5 years in sales, management, account management, or relevant experience

  • BA/BS Degree Required

  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

  • Excellent interpersonal relationship skills

  • Self-motivated and self-directed

  • Able to multitask, prioritize, and manage time efficiently

  • Ability to prioritize to meet deadlines and solve problems independently

  • In-depth understanding of company key clients and their position in the industry

  • Able to analyze data and sales statistics and translate results into better solutions

  • Proven results of delivering client solutions and meeting goals

  • Expert knowledge of MS Excel


Benefits ❤️

We're small but really want everyone on the team to thrive with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up

  • Regular compensation reviews - we reward great work!

  • Super-sized vacation policy and flexible holidays so you can take time off when you need it

  • Work remotely with great equipment. We help you level up your home office with awesome hardware and gear.

  • Health plans and 401(k) savings to make sure you thrive! (United States & Sweden only right now)


Waitwhile has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 17 benefits

Working at
Waitwhile

Waitwhile is a digital queue management platform that helps businesses deliver better waiting experiences for their customers through automated, personalized and smartphone-based queue experiences. Waitwhile lets customers wait from anywhere and track their wait time status in real-time online - and helps the businesses automate their customer flows and reduce their wait times with machine-learning optimization. Waitwhile has improved the wait experience for over 80 million guests and collectively given people back over 2 million days they would have otherwise wasted waiting in line. Our customers include IKEA, Lululemon, Louis Vuitton, ADP, US Department of Veterans Affairs, Facebook and thousands of other businesses looking to improve their waiting experiences. The company was founded in 2017 in San Francisco by brothers Christoffer Klemming and Jonas Klemming, with the mission to eliminate the 1 Trillion hours that humans waste standing in line every year. Waitwhile has secured $12 million in funding from investors including CRV and has offices in the US and Sweden.

Read more about Waitwhile

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