Veo is the world’s leading AI powered sports camera company. Our innovative and fully automatic camera solution enables sports teams to record their matches and training sessions without the need for a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels - a privilege that used to be only for the few. More than 12,000 clubs and schools in 80+ countries use Veo, and more than 15,000 matches are uploaded every week.

But that’s not the cool part about us.

The cool part about us is our people. The strength of our brand, and our purpose and vision, have enabled us to attract some of the smartest minds in the world.

They are the reason, we are able to create a great product and do it whilst enjoying ourselves.

Growing as fast as we do in Veo also means that every day is different and exciting and very challenging, both in the front line and in the back office.

As Customer Success Director you are responsible for leading, steering and building the customer success team. In Veo customer Success is splitted into two teams. The biggest team is our Support Team with 16 employees and then we have our Retention team with 5 employees. The teams are based in both Copenhagen and Miami.

Veo is both a hardware and a software company and we support and help our customers with both hardware and software related issues.

The opportunity

As we continue to scale our business and market, we are adding a Customer Success Director to the team who will report to the CSO at Veo. You will spearhead a group of Customer Success Representatives, ensuring each of our customers receives the customer support we are renowned for and inspiring the team to deliver an exceptional and successful experience. 

You

You are a proven, hands-on leader who is passionate about helping your team reach their goals and grow, both personally and professionally. You have experience in a fast-paced environment, leading processes to increase adoption, revenue and retention, preferably in the SaaS space. You are naturally curious with an eye for process improvement and scalability, while driving engagement and performance from a seasoned team of professionals. You are driven to exceed company, team and individual goals.

What’s in it for you

Empowerment and influence. You want to step up the challenge of leading and growing a team from the ground up within a flexible organizational framework, where your experience and knowledge will be respected and heard. This is an opportunity to bring a team together and take our customer success to the next level. It’s a chance to play a critical role in our growth, drawing on your expertise to implement scalable processes and charting a path for the future of Customer Success.

Veo’s Customer Success Director should be able to

• Provide leadership, management, and accountability to the Customer Success Teams

• Think strategically about current roles, responsibilities, and infrastructure

• Champion the Customers' Experience within Veo

• Develop an operational plan that can grow with the company

• Define operational metrics and optimize processes across all stages of the customer success journey

• Leverage data in key decision making, strategy development, and day-to-day execution

• Optimize and improve customer lifecycle

• Maintain and develop Customer Success activities

Your experience

• 3-5 years of experience with managing a Customer Success department

• Scaled a Customer Success department from around 10 employees to + 50 employees.

• B2B and B2C experience

• SaaS and it would be a big plus if you had prior experience with servicing a hardware fleet

Though most of us have a passion for sports, you need not be a sports fanatic to fit in. In contrast, the author of this job ad had to google the off-side rule. We unite our efforts to create a great workplace fuelled by our love of technology, desire to make a mark, and positive energy across our civilization.

Be a part of our accelerating growth journey in a modern scale-up company with a revolutionary product. We are diverse, open-minded, and have a laid-back atmosphere, but with a performance-driven culture at its core.

Have we piqued your interest? Great. Interviews are conducted continuously, so please apply with Linkedin or your resume as soon as possible.