Customer Support for UK and International Markets

Salary Competitive

We are looking for a part-time employee, who will be working closely with our cross-country support team, as well as with our development and product owner teams, to ensure that our support is professional and timely. In addition to day to day support communications, to assist in automating and optimising our internal processes. 


Responsibilities:

  • Ensure support is executed and running smoothly towards all our Non Nordic event organisers and ticket buyers

  • Resolve incoming support issues

  • On-board new event organisers

  • Optimise the Billetto Platform through automated processes

  • Collaborate with the customer relationship team regarding bugs, issues and improvement projects

 

The required skill set: 

  • Fluent level in English

  • Excellent in spoken and written skills.

  • Excellent communication, interpersonal and customer care skills.

  • Have a high level of attention to detail and strong organisational skills.

  • Be confident,knowledge and polite when dealing with people, both verbal and in writing.

  • Ability to write and read code, specifically around automating tasks 


 It’s a plus if you:

  • Have previous experience from a Customer Support position and knowledge of Customer Relations software

  • Have good language skills in other European languages (eg. italian, spanish, dutch, french etc)

  • Have an enthusiastic approach to Customer Support and its wide variety of tasks.

  • Critical problem solver and think out the box 

  • Are ambitious and a quick learner. 

  • Like taking initiative and being highly self-motivated.

  • Are proactive in nature.

  • Show an ability to work autonomously and be able to take responsibility beyond the scope of the role.

For more information or questions please contact us at robh@billetto.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Working at
Billetto

Billetto is the North European market leader in online, mobile and social media ticketing solutions, providing over 50,000 events with a plug-and-play ticket shop that enables event organisers to sell tickets, promote events online and connect more meaningfully with audiences.Billetto is taking on the dinosaur ticketing industry by bringing artists and audiences closer together. Life revolves around moments and Billetto seeks to inspire everybody to do more of what makes them happy.

Read more about Billetto

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