Are you interested in smart technology and being the first to try out new devices and applications? We are looking for an Android-savvy person to work with us in bringing payment services to a new level.
About us:
Palofy Analytics provides business intelligence analysis and forecasting by unifying customer loyalty services, card payment processing and point of sales software for SME’s in Nordics.
We came to the market with our innovative solution and are looking for young talents to join our team.
The role:
We are looking for a Customer Support Specialist (CSS) to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include customer onboarding, resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator and understand our register and customer loyalty applications inside out.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
You are expected to have a thorough knowledge and deep understanding of the products and services offered by the company. We hope to find a person who has a cross-road understanding of human interactions, technology and sales processes.
Requirements:
Permit to work in Finland
Fluent Finnish and English language skills
Previous experience in Customer Support Specialist or similar CS role
BSc in Information Technology or relevant diploma
Proficient in MS Office
Proficient in HubSpot
Proficient in Android OS
Proficient in Network technologies
Proficient in Network and device security
Willingness and know-how to work with and configure different Android devices and payment terminals
Being a team player and respect the company’s values and corporate culture
Ability to take full ownership of the projects and being proactive
Excellent communication and problem-solving skills
Responsibilities:
Open and maintain customer account with all necessary account information, update the CRM system, building customer rapport
You will need to understand the product to answer any questions, provide guidance, or troubleshoot any customer issues
Identifying customer needs and helping customers use specific features based on their industry/business case
Analysing and reporting product malfunctions, trying to solve the issues immediately
Being responsible for customer success with our product and services, analysing the customer journey and listening to the customer feedback to improve customer experience
To understand the business environment of the customer and provide solutions based on a demand
What we offer:
A nice office with warm-hearted people around you
Onboarding, training, and coaching
Great opportunity to revolutionize payment systems with us
Possibility for full-time employment after your internship
Kindly include:
Your CV and motivation letter
Link to your LinkedIn profile
Possible starting date
Details:
Full-time internship position
Working hours: 9.00 to 17.00 from Monday to Friday
Possibility for remote work once a week (but preferably working from the office)
Start date: as soon as possible
Location: Maria01, Lapinlahdenkatu 16, Helsinki, Finland
We encourage you to send in your application as soon as possible, as we will go through the applications on an ongoing basis.
This job comes with several perks and benefits
Break a leg! Seriously, we got you covered in our company healthcare plan.