This position is located in Stockholm, Sweden.
Sales Operations Manager
Are you an organised and service-minded sales operations manager with attention to details? Do you want to take part in the development of our global sales operations? Do you share our passion for fitness and health? We need your help! Take charge of managing and developing our processes for sales operations, reporting directly to the Head of Finance & Administrations.
We are a young fast growing company, developing, manufacturing and selling innovative strength training equipment to sophisticated customers worldwide. Our users include elite coaches and athletes in professional sports leagues such as the NHL, NBA and the Premier League, as well as renown fitness influencers and leading physiotherapists in over 70 countries on 6 continents. Our young international team consists of over 30 highly competent, open-minded sports scientists, marketeers, engineers, sales professionals and more, with headquarters in Bromma, Stockholm. Our staff consists of people from all over the world speaking more than ten different languages. We are eager, friendly and dedicated in our work, towards each other and our customers and network.
The Role
The Sales Operations Manager at Exxentric is the intermediary between Sales, Finance and Production. He/she overlooks the Quote-to-cash process, supports the production manager in production planning and works closely with our procurement specialist to minimise constraints and optimise order fulfillment. Part of the job is also customer contact to make sure customers are well taken care of until they receive their products. Team work, communication and accountability are key abilities.
Responsibility
Reviewing and verifying that orders are processed correctly (structure, customs requirements etc),
Optimising costs based on shipping size and weight limits,
Supervising export shipments (monitoring customs related shipping delays and facilitating with their resolution),
Prompting sales team about any significant constraints (transportation, inventory, web etc),
Updating customs support library,
Processing support “orders” for replacement items and handling return shipments,
Analysing and identifying areas of improvement within operations and implement solutions/processes accordingly,
Managing sales forecast updates.
Requirements
Your profile must include:
College/university level education in business management, and
1+ year experience of sales and customer service.
or
5+ years of working experience in sales and customer service.
Full professional fluency in English is required. Other language proficiencies are meritorious.
This role will give you a key position in a young organisation, working with a fast growing global market. You will be working in a team of three within sales operation, as part of the Finance & Administration department. You will have direct access to the management team and take part in project groups across the organisation. The company gym is available for you 24/7, and we are located in Mariehäll, Bromma, close to Sundbyberg C and all modes of public transport. After being onboarded and up and running in your role, working remote part of the time is possible.
We look forward to learning how this role matches your ambitions!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Break a leg! Seriously, we got you covered in our company healthcare plan.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
Time is precious. Make it count. Morning person or night owl, this job is for you.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.