Flagship Store – Mothership @ MATE.BIKE

MATE is on the lookout for a sharp, proactive, and hard-working Store Manager to take command of the day-to-day activities of our Copenhagen-based Flagship store. You must possess stellar customer service skills, managerial experience and be driven by the desire to increase the company revenue through sales maximization with supreme attention to extraordinary service.

As you will be serving local customers, Danish is a must!

The position is full-time and you might be required to work a few hours during the weekends. If you are an enthusiastic, animated, and sales-focused person who loves interacting with people then you have what it takes to become our next Showroom expert. You will be helping customers identify and purchase the products they desire while assuring all store operations and processes are in compliance with MATE standards.

The most exciting company on two wheels

Founded in 2016, MATE.BIKE has quickly become one of the most disruptive and fastest-growing companies in the e-bike industry with a global eCommerce D2C business model and a strong brand environment and digital ecosystem. We are now heading into the next phase of scaling up the company and fully utilizing the momentum of our business model and market positioning being the must-have e-bike of them all.

Job duties and responsibilities

• Greeting, receiving, and attending to customers

• Having a strong personally built customer base and network

• Ensuring high levels of customer satisfaction through excellent sales service

• Preparing and managing orders, being involved in stock control and management

• Processing cash and card payments, balancing cash registers with receipts

• Offering advice and guidance on product selection to customers

• 1 st Level Support on Troubleshooting issues with the bikes (no tooling assistance)

• Demonstrating the showroom products to the customers (bike functionality, foldability, drive customers through the MATE. experience, etc.)

• Keeping up to date with special promotions and updating displays

• Displaying showroom products and merchandise in a pleasing and attractive manner

• Maintaining the showroom tidy and clean

• Being responsible for the security within the showroom

• Opening/closing

• Responsible for security and inventory of the Flagship store.

• Coach and Guide other Staff members, including shift planning.

  
  

Qualifications

• You have proven working experience in high street retail as a store manager, with a minimum of 5 years, and a strong understanding of sales principles and customer service practices

• You are native in Danish and have a proficient level of English

• You have strong communication skills and a passion for interacting with people, also on an international level

• You possess excellent organizational skills with an ability to multitask in a highly dynamic work environment

• You show the desire to help improve the overall setup and processes, with an understanding of the sales process cycle

• You have strong knowledge of inventory techniques, systems, and management

• You have a super friendly and engaging personality and are able to nicely sail within the chaos

• You are passionate about bikes and cycling

What we offer

You will have ample opportunity to develop and advance with us and be part of an incredible growth journey. We are based in Landemarket 29, we have a strong start-vibe and you will feel this energy and drive in your everyday work life.

Process for applying

We are screening applications on a rolling basis, thus we recommend applying as early as possible. In-store tests might be required.